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Users of ViewCenter have found the software to be easy to use and navigate, making it simple to store and access permanent student records …
Starting at $35.99 per month
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What is ViewCenter?
ViewCenter by ICM Document Solutions is a document management system designed to meet the needs of businesses across various industries. It provides a centralized repository for digitizing, storing, managing, retrieving, and sharing critical documents and records. With features for workflow automation...
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Basic
$35.99
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is ViewCenter?
ViewCenter by ICM Document Solutions is a document management system designed to meet the needs of businesses across various industries. It provides a centralized repository for digitizing, storing, managing, retrieving, and sharing critical documents and records. With features for workflow automation and integration with other business systems, ViewCenter is positioned as a versatile solution suitable for businesses of all sizes, from small enterprises to large corporations. This solution caters to the needs of government agencies, manufacturing companies, accounting departments, contract management teams, and human resources departments.
Key Features
Document Management: According to the vendor, ViewCenter serves as a centralized repository for all types of files, including Excel, Word, PDF, audio, video, and more.
Permissions and Security: The vendor claims that ViewCenter offers highly configurable permissions for precise control over document and feature access. It also provides optional integration with Active Directory for seamless user management and optional multi-factor authentication for enhanced security.
Personalized Dashboard: The vendor states that each user can access a personalized dashboard to easily find frequently used documents and perform common tasks. The system also allows users to bookmark records for quick access.
Revision Control: According to the vendor, ViewCenter tracks and manages document revisions, ensuring a complete history of changes for easy reference.
Configurable Search Criteria: The vendor claims that users can find specific documents based on various attributes using configurable search criteria, enhancing efficiency and accuracy.
Web API: The vendor states that ViewCenter features a built-in web API that enables seamless integration with other third-party platforms, enhancing interoperability and streamlining workflows.
Document Sharing: According to the vendor, ViewCenter facilitates easy and secure document sharing with internal and external stakeholders. Controlled access and permissions can be set for shared documents.
Drag and Drop Document Import: The vendor claims that users can easily import documents by simply dragging and dropping files into the system, saving time and effort.
Activity Log: According to the vendor, ViewCenter tracks and logs user activities within the system, providing an audit trail for compliance and security purposes.
Responsive Design: The vendor states that ViewCenter ensures a seamless user experience across different devices with its responsive design, allowing users to access and manage documents from anywhere, anytime.
ViewCenter Features
- Supported: Access Controls/Permissions
- Supported: Audio File Management
- Supported: Collaboration Tools
- Supported: Content Publishing Options
- Supported: Customizable Templates
- Supported: Document Classification
- Supported: Document Management
- Supported: Electronic Forms
- Supported: Full Text Search
- Supported: Version Control
- Supported: Video Support
- Supported: Workflow Management
- Supported: Archiving & Retention
- Supported: Compliance Management
- Supported: Electronic Signature
- Supported: Activity Tracking
- Supported: Alerts/Notifications
- Supported: Audit Trail
- Supported: Commenting/Notes
- Supported: Compliance Tracking
- Supported: Content Management
- Supported: Data Import/Export
- Supported: Document Capture
- Supported: Document Storage
- Supported: Drag & Drop
- Supported: File Conversion
- Supported: File Recovery
- Supported: File Sharing
- Supported: Offline Access
- Supported: Optical Character Recognition
- Supported: SSL Security
- Supported: Search/Filter
- Supported: Secure Data Storage
- Supported: Task Management
- Supported: Third Party Integrations
- Supported: Approval Process Control
- Supported: Document Check-in/Check-out
- Supported: For Engineering Documents
- Supported: Version Rollback
- Supported: Information Governance
- Supported: Mobile Access
ViewCenter Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Linux, Chromebook, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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Users of ViewCenter have found the software to be easy to use and navigate, making it simple to store and access permanent student records such as transcripts and test reports. The efficient navigation system allows for quick retrieval of important documents, saving users valuable time. In addition, ViewCenter's ability to view historical claims documents alongside new claims documents has greatly improved the evaluation process for efficient claims management. This feature enables users to compare past and present documents, ensuring accuracy and streamlining the overall claims evaluation process.
Operations management at AGIA has been pleased with ViewCenter for several reasons. The software provides excellent image clarity, allowing users to view documents in detail. Additionally, ViewCenter offers multiple search functions, enabling users to locate specific records easily. The valuable word search feature is particularly useful in quickly finding relevant information within a document. Moreover, ViewCenter's user-friendly interface allows operations managers to create and configure record collections, determine fields of information for indexing and searching, and assign access authority to other users without the need for programming expertise.
Another key use case of ViewCenter is its ability to minimize record indexing effort and cost through the export and import features. Users can export a group of documents to a ZIP file, making it convenient to share multiple files or archive them securely. By importing data into ViewCenter, the system automatically indexes these records, reducing manual indexing efforts and improving efficiency. Furthermore, ViewCenter has proven effective in minimizing records management risks by providing web browser access to essential records from anywhere. This eliminates the need for physical storage space and allows electronic records to serve as originals, increasing accessibility and reducing the risk of loss or damage.
The Industrial Commission of Arizona has successfully integrated ViewCenter with their line of business Claims System for managing business-critical documentation. Their positive experience highlights the ease of use and administration provided by ViewCenter. Users have praised the software's ability to easily scan and store numerous documents while automatically indexing them. The OCR function has also been highly appreciated for its ability to improve productivity by extracting text from scanned documents, making them searchable and easily retrievable.
Customers of ViewCenter have consistently praised the level of customer and technical service provided. The responsive and knowledgeable support team ensures prompt assistance and timely resolution of any issues that may arise. This dedication to customer satisfaction contributes to a positive user experience and reinforces the reliability of ViewCenter as a records management system.
In summary, ViewCenter offers a range of use cases that benefit users in different industries. From storing permanent student records to streamlining claims evaluation and
User-Friendly Interface: Many users have praised the user-friendly interface of ViewCenter, stating that it is simple and clean while still providing all the necessary functionality. They appreciate how easy it is to navigate and find relevant information, with documents being sorted specifically to their needs. The modern look of the software adds to its appeal.
Efficient Document Retrieval: Several reviewers have highlighted the efficiency of document retrieval in ViewCenter. They mention that the software allows for quick and easy access to records, making it efficient for searching and retrieving documents. The search functionality is particularly efficient, enabling users to easily pull the data they are looking for.
Responsive Customer Support: Users have expressed satisfaction with the responsive customer support provided by ICM. They appreciate how easily accessible technical support is and how promptly their inquiries or concerns are addressed. This reliable support ensures a smooth experience with ViewCenter and helps resolve any issues that may arise during implementation or use of the software.
Complicated Installation Process: Some users have found the installation process of ViewCenter to be complicated, mentioning that it requires additional steps and configuration.
Anti-Virus Alerts: Several reviewers have reported that their anti-virus software constantly triggers alerts when using ViewCenter, which can be inconvenient and disruptive.
Time-Consuming PDF Uploads: A number of users have mentioned that uploading large PDF scans in ViewCenter can be time-consuming, potentially slowing down their workflow.