Vision Helpdesk

Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools.

Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API.

Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.

ITIL / ITSM Service Desk Software - Vision Helpdesk IT Service desk software follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). This product is a service desk that includes CMDB, Release Management, Change Management, Solution or Knowledgeable Management, Problem Management, Incident Management, and Asset Management.

Live Chat Software - A secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customers. Further, It aims to enhance customer support team productivity by giving them the ability to deliver quick and reliable support.