Voxjar

Voxjar is a conversation management platform offered by Voxjar that aims to help businesses aggregate, analyze, audit, and coach their reps' phone calls. According to the vendor, Voxjar provides a suite of tools for speech analytics, quality assurance, call coaching, and more, all within a single platform. The product is designed to cater to businesses of various sizes, from small startups to large enterprises, and is used by sales teams, customer care teams, compliance teams, marketing teams, and product teams.

Key Features

Speech Analytics Software: According to the vendor, Voxjar's speech analytics software utilizes machine learning and artificial intelligence to transcribe phone calls and measure emotions. It automatically analyzes call content and data based on user-defined rules, tracking keywords, phrases, silence duration, and emotions to provide insights.

Quality Assurance Software: Voxjar offers quality assurance software that is said to enhance agent performance and improve products. The software includes features such as call playback, commenting, a call library, QA workflows, agent logins, and custom scorecards, which according to the vendor, enable targeted feedback and coaching to drive behavior change and improve customer interactions.

Call Coaching Software: Voxjar's call coaching software, as claimed by the vendor, allows businesses to train and develop their reps' conversations with customers. Managers can leave comments at specific moments in the call for targeted feedback, and a training library enables the saving of exceptional calls for learning purposes.

Connect & Collect: According to the vendor, Voxjar connects to communication platforms, CRMs, and data-stores to collect call recordings and metadata from reps. It aggregates all customer phone calls into one platform for analysis, coaching, quality assurance, and secure storage.

Analyze: Voxjar applies machine learning and artificial intelligence to transcribe phone calls and measure emotions, as stated by the vendor. It automatically analyzes call content and data based on user-defined rules, tracking keywords, phrases, silence duration, and emotions to provide actionable insights and improve agent performance.

Insights: According to the vendor, Voxjar delivers insights distilled from thousands of customer phone calls. These insights can be used to improve agent performance, enhance products, decrease friction, and gain a better understanding of customers. The vendor claims that businesses can make data-driven decisions and drive positive change in their customer interactions using these insights.

Improve: Voxjar provides tools to enhance reps' conversations with customers, according to the vendor. The software includes features such as call playback, commenting, a call library, QA workflows, agent logins, and custom scorecards. The vendor states that this software enables targeted feedback, coaching, and training to drive behavior change and enhance customer interactions.

Out-of-the-Box Integrations: Voxjar seamlessly integrates with popular communication platforms such as RingCentral, Hubspot, inContact, and TCN, as claimed by the vendor. These integrations allow businesses to quickly start analyzing phone calls and accessing Voxjar's features.

Custom Integrations: According to the vendor, Voxjar offers the ability to develop custom integrations for systems that are not listed as out-of-the-box integrations. The company provides free implementation of these custom integrations and can develop new ones as needed.