Name: Voxjar
Author: Voxjar

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Enterprise Content Management

Payment Facilitation

Visitor Management

Enterprise

Accounting

CTRM

Travel Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Application Server

Cloud Storage

Container Security

Data Center Backup

Data Preparation

Embedded Database

Enterprise Service Bus

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Message Oriented Middleware

Mobile Data Security

Mobile Identity

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Storage as a Service (STaaS)

Value-Added Resellers (VARs)

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Ecommerce Personalization

Email Marketing

Marketing Attribution

Marketing Automation

Mobile Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Sales Content Management

Sales Performance Management

Sales Training

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Virtualization Security

Security

Aviation

Fleet Management

Hospital Management

Intelligent Document Processing

Online Ordering

Online Voting

Practice Management

Veterinary

eDiscovery

Vertical-Specific

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Voxjar is a conversation management platform offered by Voxjar that aims to help businesses aggregate, analyze, audit, and coach their reps' phone calls. According to the vendor, Voxjar provides a suite of tools for speech analytics, quality assurance, call coaching, and more, all within a single platform. The product is designed to cater to businesses of various sizes, from small startups to large enterprises, and is used by sales teams, customer care teams, compliance teams, marketing teams, and product teams.

## Key Features

**Speech Analytics Software**: According to the vendor, Voxjar's speech analytics software utilizes machine learning and artificial intelligence to transcribe phone calls and measure emotions. It automatically analyzes call content and data based on user-defined rules, tracking keywords, phrases, silence duration, and emotions to provide insights.

**Quality Assurance Software**: Voxjar offers quality assurance software that is said to enhance agent performance and improve products. The software includes features such as call playback, commenting, a call library, QA workflows, agent logins, and custom scorecards, which according to the vendor, enable targeted feedback and coaching to drive behavior change and improve customer interactions.

**Call Coaching Software**: Voxjar's call coaching software, as claimed by the vendor, allows businesses to train and develop their reps' conversations with customers. Managers can leave comments at specific moments in the call for targeted feedback, and a training library enables the saving of exceptional calls for learning purposes.

**Connect & Collect**: According to the vendor, Voxjar connects to communication platforms, CRMs, and data-stores to collect call recordings and metadata from reps. It aggregates all customer phone calls into one platform for analysis, coaching, quality assurance, and secure storage.

**Analyze**: Voxjar applies machine learning and artificial intelligence to transcribe phone calls and measure emotions, as stated by the vendor. It automatically analyzes call content and data based on user-defined rules, tracking keywords, phrases, silence duration, and emotions to provide actionable insights and improve agent performance.

**Insights**: According to the vendor, Voxjar delivers insights distilled from thousands of customer phone calls. These insights can be used to improve agent performance, enhance products, decrease friction, and gain a better understanding of customers. The vendor claims that businesses can make data-driven decisions and drive positive change in their customer interactions using these insights.

**Improve**: Voxjar provides tools to enhance reps' conversations with customers, according to the vendor. The software includes features such as call playback, commenting, a call library, QA workflows, agent logins, and custom scorecards. The vendor states that this software enables targeted feedback, coaching, and training to drive behavior change and enhance customer interactions.

**Out-of-the-Box Integrations**: Voxjar seamlessly integrates with popular communication platforms such as RingCentral, Hubspot, inContact, and TCN, as claimed by the vendor. These integrations allow businesses to quickly start analyzing phone calls and accessing Voxjar's features.

**Custom Integrations**: According to the vendor, Voxjar offers the ability to develop custom integrations for systems that are not listed as out-of-the-box integrations. The company provides free implementation of these custom integrations and can develop new ones as needed.

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Essentials (up to 20 users)

Standard

Premium

Ultimate

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Professional

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Voxjar

Call Recording

Features that allow the user to record voice and video calls, edit recordings, view recording analytics, and share recorded calls with others.

Pre-Scheduled Recording

The ability to set call recording for scheduled calls ahead of time.

On-Demand Call Recording

The ability to add the call recording software to live calls.

Audio and Video Call Recording

The call recording software will record both the audio and video for the call (e.g. slide decks or other presentations shared on the call will be captured in the recording).

Real-time Recording Controls

The ability to pause, stop, or start recording in real-time on live calls.

Cloud or Local Recording Storage

Recordings are saved either locally on your computer or to a public or private cloud storage space.

Call Transcription

A written transcript of the meeting is available for download. Some products use AI technology to produce more accurate written transcripts.

Recording Editing

The ability to edit the recording (e.g. cut out silent sections) and save the edited version.

Recording Sharing

The ability to share a call or meeting recording using a sharable link.

Call Recording Analytics

Some products provide call or meeting analytics that include speech and text analytics, sentiment analysis, and key phrases mentioned in the conversation.

Call Recording Dashboard

A dashboard showing all recorded calls filterable by rep name, account name, date of the call, etc.

Integration with Third-Party Systems

Allows the user to connect the software with other third-party platforms such as a sales dialer, sales engagement, or contact center software.

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Voxjar

Overview

What is Voxjar?