Name: overview of vtenext crm
Uploaded: 2019-01-31T11:32:07.000Z
Duration: 2 min 9 s
Description: overview of vtenext crm

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Continuous Integration

PHP Frameworks

Product Analytics

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Document Generation

Emissions Management

Visitor Management

Whistleblowing

Enterprise

Accounting

SaaS Spend Management

Travel Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

Access Gateways

Cloud Migration

Cloud Storage

Data Center Cooling

Data Warehouse

Database-as-a-Service (DBaaS)

DevOps

Enterprise Service Bus

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

LAN Switches

Migration

Mobile Identity

Network Performance Monitoring

Open-Source Database

Privileged Access Management

Storage as a Service (STaaS)

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Ecommerce Personalization

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Point of Sale

Sales

Cloud Infrastructure Entitlement Management

Secure Service Edge (SSE)

Security

Apparel

Banking

Equation Editors

Internet of Medical Things

Medical Office EMR & EHR

Mental Health

Online Ordering

eDiscovery

Vertical-Specific

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### Process Management
Reviewers consistently praise vtenext for its robust process management capabilities, highlighting its effectiveness in streamlining workflows and enhancing operational efficiency. Users appreciate the ease of configuring and automating processes, which has led to improved productivity and streamlined communication within their organizations. The platform's ability to manage and monitor business processes from lead generation to sales and post-sales activities is particularly lauded, showcasing its versatility and adaptability to different business needs. Additionally, users have noted that vtenext's process management features have enabled them to optimize administrative tasks and enhance customer profiling, ultimately contributing to a more structured and organized approach to business operations.

### Data Management
Users generally praise vtenext's data management capabilities. The system is commended for its ease of data collection, generation of detailed reports, and efficient handling of customer profiling and sales cycle management. However, some users have reported occasional issues with automatic email report sending, as well as limitations in modifying certain fields without data loss. Despite these minor drawbacks, vtenext's data management features are seen as robust and adaptable to various business needs.

### Customer Management
Users consistently highlight vtenext's customer management capabilities as a key strength of the software. They appreciate the ease of managing customer information, contacts, and potential leads, which has significantly improved sales opportunities. The system's flexibility and ability to adapt to different business areas have been particularly beneficial for users, allowing for tailored customer management solutions. Additionally, the platform's efficiency in generating reports and issuing quotes promptly has been instrumental in enhancing contract closure rates.

### Personalization and Customization
Users consistently praise vtenext for its robust personalization and customization features. The software's ability to tailor to specific needs and integrate with other systems efficiently has garnered positive feedback. However, some users have pointed out areas for improvement, such as the need for more customization options in the kanban feature and limitations in personalizing older modules. Despite these minor drawbacks, vtenext remains highly regarded for its adaptability and user-friendly customization capabilities.

### Implementation and Development
Users also appreciate vtenext for its ability to streamline processes and enhance organizational efficiency through its implementation and development features. While some users have suggested areas for improvement, such as revising certain modules and enhancing visualizations, overall, vtenext's implementation and development functionalities have been instrumental in optimizing workflows and driving business growth.

### User Experience and Usability
Users consistently highlight vtenext's user experience and usability as key strengths, emphasizing its intuitive interface and efficient workflow management. They appreciate the platform's ability to streamline information flow, facilitate collaboration, and enhance data management processes. Despite some initial browser compatibility issues in previous versions, users acknowledge the platform's continuous improvement and its positive impact on enhancing organizational efficiency and customer relationship management.

### Organizational Tools
User feedback on vtenext's organizational tools consistently highlights the ease of use and effectiveness in streamlining processes within organizations. The tool's process digitization engine, although requiring some practice to grasp BPMN methodology, is commended for enhancing operational efficiency and facilitating smoother workflow management. Users appreciate the adaptability of the tool, allowing for the creation of new modules, fields, and views to cater to specific organizational requirements. Additionally, the tool's ability to integrate with other systems like SAP B1 and central phone systems is seen as a valuable asset in enhancing overall organizational productivity.

Users of vtenext have reported numerous benefits and business problems solved by the software. One key use case is in lead acquisition, monitoring, and management, allowing users to identify the most profitable channels and run successful campaigns and newsletters. This has greatly improved their ability to generate sales leads and optimize marketing strategies. Additionally, vtenext has proved valuable in streamlining CRM processes, enabling personalized content creation and ensuring compliance with GDPR regulations. This has enhanced overall marketing effectiveness and customer relationship management.

Another significant problem solved by vtenext is the improvement of workflow management within companies. By providing robust activity reporting and enhancing customer satisfaction, the software has streamlined internal processes and facilitated better organizational efficiency. Additionally, the time taken to issue quotes has been significantly reduced, increasing the chances of closing contracts successfully. Users have also found that vtenext improves their sales management capabilities, allowing for better organization and streamlined customer assistance.

vtenext's value extends beyond CRM as it resolves organizational and intra-company process issues. Its ability to share information easily between users and manage administration processes has been a key benefit for businesses. Furthermore, the software facilitates the collection of customer-related information leading to increased sales opportunities and improved customer monitoring.

Users have praised vtenext for its simplicity and user-friendly nature, even for those with limited computer experience. The adaptability of the software, including the creation of new modules, fields, and views, has ensured that it can meet both current and future requirements of businesses.

The digitization engine for process design within vtenext has allowed for more powerful execution within organizations, making daily work faster and easier. While it may require some practice to fully utilize its capabilities, users have found this aspect of the software highly valuable.

Overall, users have had positive experiences with vtenext starting from the free community version before later upgrading to the full enterprise version for additional functionality. This demonstrates the trust and satisfaction users have found in using the software to solve various business problems.

Easy-to-use and Flexible: Users have consistently found vtenext to be an easy-to-use and flexible CRM solution. Many reviewers have praised the intuitive interface and user-friendly design, making it simple for teams to navigate and adopt. The flexibility of vtenext allows users to customize the software according to their specific needs, ensuring that it can adapt to different business processes and requirements.

Automation and Digitization: Several users have appreciated the ability of vtenext to automate and digitize their business processes. This has resulted in increased productivity and improved internal communication within organizations. By automating repetitive tasks, users are able to save time and focus on more strategic activities, leading to enhanced efficiency.

Customizability and Configurability: A significant number of users have highlighted the level of customization available in vtenext. They appreciate the software's capability to easily add fields, customize data input masks, integrate with other systems, and design PDF reports from records. This high degree of customizability empowers users to tailor vtenext precisely according to their unique requirements without needing assistance from developers or additional resources.

Development and Consistency: The application has been criticized by several users for not being developed well enough to meet today's standards, falling short of its capabilities, and lacking consistency in its performance.

Field Modification Challenges: Some users have expressed difficulties in modifying created fields within the software. They have reported having to delete and recreate fields, resulting in data loss.

Ticket Management Time-Consuming: Ticket management within vtenext can be time-consuming, with tickets sometimes remaining open for an extended period. This issue has been mentioned by multiple reviewers as a drawback of the software.

Basic

Regular

Advanced

Premium

Guru

WeStrive

Assistive CRM

vtenext

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

VTENEXT SRL

overview of vtenext crm

A quick overview of the vtenext features. vtenext is the crm with a bpm engine for process design.

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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vtenext

Overview

What is vtenext?