WebSupport PRO

WebSupport PRO, developed by SupportSentry, is a customer service software solution designed to provide help desk support for websites. This hosted solution caters to a wide range of businesses and industries, including e-commerce businesses, informational websites, webmasters, website owners, and online retailers. According to the vendor, WebSupport PRO offers several key features that can enhance customer service and support efficiency.

Key Features

Supports Multiple Websites: WebSupport PRO allows users to efficiently manage multiple websites within a single administrator interface. Users can configure email addresses from each site to be handled by WebSupport PRO.

Customizable Interface: According to the vendor, WebSupport PRO offers a customizable interface, enabling users to match the look and feel of their support panel to their website. Users can customize the colors, graphics, and text in the emails to provide a consistent experience for their customers.

Handles Multiple Identities: WebSupport PRO automatically replies to customer service requests with the correct address for each configured website. Users can manage multiple identities and handle customer service requests for different websites in one window.

Handles Email and Web Initiated Requests: WebSupport PRO efficiently handles incoming customer service requests via email or through the web interface. Users can even reply to requests using their email client, and the response will be added to the database and appear to come from the correct website.

Provides Trackable Request IDs: WebSupport PRO assigns a unique "ticket id" to each customer service request, allowing users and customers to track the status of their inquiries.

Email Notification for New Requests and Answers: WebSupport PRO sends email notifications to site owners and customers for new requests and when answers are provided. Customers receive a tracking ID and are notified when their request has been answered.

Automatically Searches Database for Answers: According to the vendor, WebSupport PRO's knowledge base feature automatically searches the database for answers to customer questions. This can help customers find solutions to their problems before submitting a support request.

Builds Knowledge Base from Answers: WebSupport PRO allows users to add answered questions to the knowledge base, creating a resource for future customer inquiries.

Multiple Website Support: WebSupport PRO efficiently supports multiple websites, enabling users to handle customer service requests for different sites within a single platform.