WEX Benefits Reviews and Ratings

Use Cases and Deployment Scope

We used WEX to administer our flexible and dependent care spending programs. Their platform is what helped us make the choice to go with them originally. We considered using them for other product offerings but chose to stay with the spending accounts only until we had a better feel for the real capability of the company.

Likelihood to Recommend

If you are looking for a company that will be thorough in the substantiation process and will have the employee ready in the event they are audited, WEX is perfect. If you employees have a hard tolerating being asked multiple times to substantiate similar or same claims, this company is likely not for you.

Use Cases and Deployment Scope

WEX Benefits is the COBRA provider for my employer. We started paying for COBRA benefits through WEX Benefits once my employment contract ended.

Likelihood to Recommend

In my opinion, this company has no business being a COBRA provider. We will be filing formal complaints with appropriate government agencies to ensure that this corrupt company stops benefiting receiving cash from families and from our failed system of healthcare. I think all of the executives at WEX Benefits should be ashamed of their, in my opinion, shoddy business practices.

Use Cases and Deployment Scope

Wex is the FSA administrator. The entire process is cumbersome, confusing and difficult. There is little to no support for actual employees. It seem intentionally difficult to use in order to frustrate people into not utilizing their rightful benefits. For example, I received an undated letter as follows:

"The indicated documentation or check has not been processed due to the following reason(s):

One or more of the plan options were either not indicated or were unclear on your form.

If your election paperwork or payment was sent after the designated grace period ended, your election was denied or your coverage terminated."

No date. No explanation of what was missing. No instructions on what to do to fix the unknown problem. This is a perfect example of how crappy Wex Health is. I would never, ever recommend them to anyone.

Likelihood to Recommend

This would be a zero but it is not allowed. Wex Benefits does absolutely nothing well. I do not recommend them to anyone for any reason. The company deserves to go out of business for ruining the quality of life of their clients' employees.

Use Cases and Deployment Scope

WEX Benefits helps (alongside bswift and internal departments) administer commuter and FSA benefits, including a debit card and customer support.

Likelihood to Recommend

WEX offers basic, mostly functional service. However, when there are discrepancies along the supply chain, WEX can do nothing to help the customer. Moreover, for basic tasks, using WEX is unnecessarily difficult. There is no guidance on FSA substantiation, yet WEX imposes stricter requirements than the IRS. For such a simple offering, WEX should get it right, but doesn't.

Use Cases and Deployment Scope

They are supposed to handle our FSA benefits processing. However, in my opinion, they do so poorly. I find their processes are cumbersome. In my opinion, they have a poor interpretation of IRS regulations. In my experience, they FREQUENTLY deny claims on the thinnest of reasons and end up reversing their denials after large amounts of effort and evidence is provided. Would not recommend. Find another provider.

Likelihood to Recommend

Would not recommend. Find another provider.

Use Cases and Deployment Scope

In my experience, it was disappointing. My company HR is equally to blame as they had me sign up for FSA while thinking I could get reasonably priced healthcare through them. My wife’s benefits turned out to be cheaper and I was locked into FSA with difficulty finding a way to now use these funds. WEX tells me too late to reverse this setup. Will likely lose the money taken from my earnings.

Likelihood to Recommend

If you have a healthcare plan that is predictable it may be useful. If you don’t know your annual expenses or situation changes you will lose earnings. Gamification of our wages is not beneficial to anyone but the company managing the funds.

Use Cases and Deployment Scope

We use WEX Health for our FSA, HSA, and COBRA administration. WEX Health helps us accurately manage funding for FSAs and HSAs, and allows our employees to manage their own accounts. WEX Health also helps us manage all the necessary communications for COBRA administration while keeping us compliant with government rules and regulations.

Likelihood to Recommend

We are a mid-size organization with about 175 employees. WEX Health works well for us. It is easy to use (you don't have to be super tech savvy). It allows a good amount of visibility for FSAs and COBRA communications. We have a file feed connected to WEX Health from our HRIS, so it really helps us stay compliant automatically, with General Notices and Specific Rights Notices when we have new hires or terms.

Use Cases and Deployment Scope

WEX is our administrator of several employee benefits, including Health Savings Accounts, commuter benefit accounts, an COBRA. As a user of WEX, I set up my account online, set up my Health Savings Account and commuter benefits account after open enrollment, received and activated a debit card to use for my Health Savings Account and commuter benefits account, viewed account statements, and made investment decisions for my HSA.

Likelihood to Recommend

As a user of WEX who has a Health Savings Account and who used to have a commuter benefits account, I can say that using the accounts is easy. They give you a single debit card for both accounts and it automatically knows (based on the vendor) if a transaction should come out of your HSA or commuter benefits account. However, general IT issues seem to have plagued my experience using WEX. For example, they seem to require you to make a new password every few months, which made even just logging in a nightmare (I don't like to save passwords for financial accounts to my browser). Their support team is also not helpful, as getting the information I needed to complete my taxes for my HSA proved to be very difficult.

Use Cases and Deployment Scope

WEX Health (formerly Evolution1) provided the organization with Flex benefit management and Cobra. For employees the WEX Flex benefit phone app was one of the best I have seen for this industry. I personally have been on the phone with their staff and was thoroughly impressed with their professionalism and empathy. The Cobra team at WEX is also easy to work with and professional.

Likelihood to Recommend

WEX Health (formerly Evolution1) is a great organization for organizations that offer Flexible benefits. The phone app is one of the best I have seen and would be great to roll out to those submitting receipts. WEX is a good organization that works well with the business office for ease of providing funding and record keeping.

Use Cases and Deployment Scope

We use WEX Health for our employees HSA, FSA and COBRA accounts and tracking. It is a great tool for our employees to easily sign up and manage their HSA and FSA accounts. We also use it to track the billing of COBRA for our former employees. We run report off of it and it helps us track how much employees have spent out of their own individual accounts.

Likelihood to Recommend

It is well suited to help us see exactly which employee and which company the employee is with and how much they employee spent. I really like the reports that it generates and the detail it gives. However I would like to see more details. It would be nice to see the exact date the funds were withdrawn and where the funds were spent. I think this could help us determine that the employee is spending the funds at correct locations and help us when we do our reconciliations of these accounts.