Name: Workspot Desktop Cloud
Author: Workspot

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IoT Device Management

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### End User Experience
Users consistently praise Workspot Desktop Cloud for its end user experience and performance capabilities. The platform's simplicity in administration and the reliable performance it offers to end users have garnered positive feedback. Users appreciate the ease of use, streamlined connection processes, and the minimal backend management required. Additionally, the support provided by Workspot's technical teams has been highlighted as top-notch, with quick responses and effective solutions to any issues that arise. The transition to Workspot has significantly improved end user experience, eliminating performance troubleshooting requests and allowing the team to focus on providing support rather than managing an on-premise VDI platform.

### Troubleshooting and Technical Support
Users consistently praise Workspot Desktop Cloud for its efficient troubleshooting and technical support capabilities. They highlight the ease of resolving end-user issues and the quick response times provided by the technical support team. Clients appreciate the minimal ongoing support required, thanks to the effective troubleshooting mechanisms in place. The user-friendly nature of the platform, coupled with the prompt and helpful technical support, has garnered positive feedback from users across various industries.

### Office and Remote Work Environments
Users consistently highlight Workspot Desktop Cloud's remarkable capability to facilitate smooth operations in both office and remote work environments. The platform's agility in transitioning from traditional office setups to remote work settings during the pandemic without any disruptions has been particularly lauded. The ability to provide high-performance virtual machines tailored to specific application needs, such as CAD design and general computing, has significantly enhanced productivity for users across various departments. Additionally, the ease of use of the Workspot client, allowing for multi-monitor support and efficient collaboration, has been a key factor in optimizing work processes for remote users. The elimination of the need for on-site servers and the consolidation of multiple small offices into a centralized "Workspot Office in the Cloud" have further streamlined operations and reduced infrastructure costs.

### Staff and Department Management
Users consistently praise Workspot Desktop Cloud for its ability to streamline VDI management, allowing IT departments to focus on end-user support rather than infrastructure maintenance. The implementation of Workspot has alleviated the strain on IT staff, enabling them to manage the VDI environment efficiently and respond promptly to end-user issues. Additionally, the transition to remote work during the pandemic was smooth and swift, showcasing the platform's adaptability and support for department management. Workspot's robust staff and department management capabilities have garnered positive feedback, with users highlighting the ease of use and the responsive technical support provided by the Workspot team.

### Small Office Solutions
Users appreciate the efficiency and cost-effectiveness of Workspot Desktop Cloud's small office solutions, particularly in enabling remote access to global file shares and optimizing performance for different user needs. While some minor connectivity issues have been reported in specific scenarios like using Chromebooks, overall, Workspot's small office solutions have proven to be a valuable asset for organizations with limited IT resources. The platform's ability to simplify VDI management and facilitate the onboarding of new users has been a key factor in enhancing operational productivity for small offices.

Users have made several recommendations based on their experiences with Workspot. The most common ones include starting with a trial and small subscription base, using a full desktop build in the Workspot environment, and thoroughly testing production applications and investing in end-user education. 

Starting with a trial and small subscription base allows for testing and evaluation of the solution in a controlled environment before committing to broader implementation. 

Using a full desktop build directly within the Workspot environment simplifies the process of setup and deployment of virtual machines, creating an easy-to-use environment. 

Thoroughly testing production applications within the Workspot environment is advised to ensure successful implementation. Users also recommend investing in end-user education to familiarize employees with the new system, reducing any potential challenges or setbacks.

Overall, users have found success with Workspot, highlighting its simplicity in setting up VMs and creating a user-friendly environment. It is important to note that Workspot may not be optimal for all scenarios, so evaluating specific use cases is recommended. Additionally, having a solid distributed file-storage solution is crucial for efficient operation. Users also suggest avoiding undersized machines and checking latency to ensure a good experience. By utilizing Workspot, cost-cutting can be achieved by leveraging fewer on-site system resources.

Workspot Desktop Cloud has proven to be a reliable solution for many businesses, with users reporting improvements in remote work capabilities. With the rise of remote work brought on by the pandemic, Workspot's improved response time to end-user issues, and easy management of VDI environments has allowed for a smooth transition to 100% work from home. Users have found it to be fast and easy to set up, enabling workers to access systems without the need for traditional VPNs.

Aside from improving remote work efficiency and addressing VPN-related challenges, Workspot has also enabled businesses to operate more cost-effectively. Users have reported that it has helped them avoid adding staff and re-purposing equipment while consolidating small offices into a larger Workspot Office in the Cloud. Additionally, Workspot's deployment of VMs for Apple users has minimized costs when spinning up small offices across the country. Overall, Workspot's features provide a uniform application that is easy for teachers to teach and students to learn from. While training end-users can present some difficulties initially, like other competing vendors, Workspot has remedied poor performance for remote workers on aging, on-premise VDI platforms, providing an always-on desktop accessible from anywhere.

Easy Management: Reviewers have praised the simplicity of Workspot's backend management, with some stating that it is extremely simple to administer. The user-friendly interface and simplified management make everyday tasks easier. Multiple users have shared their positive experience in administering the VDI environment.

Responsive Support: Several reviewers have noted that Workspot's support team is always responsive and ready to help with any issues. They appreciate the fast and knowledgeable technical support provided by Workspot, which provides useful answers without making them feel like their questions are beneath them.

Smooth Implementation: A significant number of reviewers have complimented Workspot's well-thought-out implementation process, with many stating that it went smoothly from start to finish. Additionally, they reported that performance of the VDI desktops exceeds expectations compared to previous on-premise environments.

Limited hardware specifications: Some users have expressed concern about the limited hardware specification of VDI machines, which makes it challenging to perform advanced tasks like resizing the OS drive without support staff. 

Challenging navigation: Workspot's console has everything needed, but some users have found its navigation a bit tricky and believe that it could use some improvement.

Costly GPU workstation: The cost of the GPU Workstation is particularly high according to some users, making it expensive to stand up cloud services.

Parallels Remote Application Server (Parallels RAS, formerly 2X RAS), is application virtualization technology, billed as a solution to extend the life of legacy OS (like Windows XP) with its virtual desktop for any device.

Maltese company 2X Software developed the technology, but was acquired by Parallels (in Seattle, WA) in February, 2015 to extend their cross-platform support solutions.

Citrix DaaS (formerly Citrix Virtual Apps and Desktops, or XenDesktop) is a virtual desktop infrastructure (VDI)  and application virtualization solution from Citrix.

Virtual Apps

Workspot Desktop Cloud

Desktop Virtualization Software allows a user to run a virtual instance of an operating system on a machine with a different operating system installed.

Virtual Desktop Infrastructure (VDI)

<div>Workspot is a SaaS platform that delivers enterprise-class, desktop-as-a-service (DaaS) with a cloud-native architecture. This innovative service lets IT provision cloud desktops - and securely deliver the right compute capabilities for each user, on any device. Workspot gives IT the ability to provision and manage virtual desktops, workstations or applications around the globe from a single console in minutes - not months. Workspot’s flat rate pricing includes a Go Live program where our customer success team works with your IT organization to optimize the platform for your specific needs, and provides the support, training and ongoing optimizations to ensure your success. Differentiators include:</div><div><br></div><div><b>Global</b>: Workspot’s Desktop Control Fabric makes it possible to deploy desktops in any Azure and Google Cloud region from a single console, close to the user for unparalleled performance.</div><div><br></div><div><b>Operational Simplicity</b>: Workspot’s SaaS platform wraps the complex network of tools and services needed to deploy virtual desktops into an easy-to-manage desktop service. Flat rate pricing includes the cost of cloud, networking and other services, so customers gain predictability.</div><div><br></div><div><b>Enterprise-Ready</b>: Workspot lets you deliver fully custom enterprise images, and integrates with your tools, your MFA, your security stack, and your processes.</div><div><br></div><div><b>Zero-Trust Security</b>: Users gain Zero-trust access from any device. Ensure compliance as Workspot never has visibility into data.</div><div><br></div><div><b>Industry-Leading 99.95% Availability</b>: Our 24x7x365 Network Operations Center monitors and proactively alerts customers about issues to ensure users can always access their desktops.  </div><div><br></div><div>The business benefits organizations experience include:</div><div><br></div><div>Better business agility: Flexibility to grow/shrink end user computing quickly to support needs of the business and today's work from anywhere requirements.</div><div><br></div><div>Better end user productivity: Workspot places desktop at the cloud edge nearest the user for great performance.</div><div><br></div><div>Reduced IT Complexity: Simplify hardware refresh and free up IT resources. </div><div><br></div><div>Better Security: Reduce attack surface by keeping all desktop data and apps secure in the cloud. </div><div><br></div><div>Improved Business Continuity: User desktops are available from anywhere, any device. Unique multi-region resiliency allows failover to another region in the event of a cloud outage.</div>

Workspot

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Workspot Desktop Cloud

Overview

What is Workspot Desktop Cloud?