"Straight-Forward" Accounting. How Xero Helped a Business Owner Manage Expenses
April 11, 2022
Duration: 3:08
Xero Reviews and Ratings
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I use Xero for my personal accounting to manage the different buildings I own (rent, expenses, etc.). It is a fairly basic use of the product I must say. The software is in general ok to use, reporting is enough and easy to work with. My accountant knows that software as well so this is very convenient.
The most negative aspect of Xero is that it might be slow to use, generate reports, or during general use. The interface crashes a few times a year for a couple of hours. Unfortunately, the customer service is not very "responsive" since you can only chat or email them. Most of the time, going through Facebook is the best way to interact. Weird thing is that most of the time when it crashes and I communicate with them they don't even know it's crashed! If you can rely on Cloud-based software, Xero is ok in general. There's an API that you can use to link it with other software.
I use it as an accounting program.
The program constantly loses the ability to connect to my bank. When reported this problem takes over a month to resolve. I have had this problem 3 times in 6 or 7 months.
The support is useless as they only recite pre-approved answers. Xero never takes responsibility for Yodlee, the program that connects the bank to Xero.
I understand it is not their program, but they sell their program with Yodlee, so there should be some kind responsibility and accountability.
When I asked to talk to someone about the problem, a chap called me out of the UK and could only apologize but could not offer any solution or way forward. He was basically one of the support staff that e-mail you apologies.
I then sit with 2 months of transactions I have to catch up on.
I get no financial help, or discount for the times I cannot use the program. "Just download your bank statement and import it" they say! Easier said than done and you end up spending half a day trying to put the statement into a format that Xero can import. Then you spend half a day trying to find out what was not imported!
If you are looking for an accounting system, look for one in your country with telephonic support. Go through the reviews and look for patterns like "lack of telephonic support" or "Only e-mail support available".
Xero also only offers 20 invoices on the entry level program, Costs you double to have unlimited invoices or even enough invoices to run a small company for a month (one competitor offers invoices on the entry level and is better known for the same price). You would think that being such a big world-wide company they would offer something like invoices. It is an absolute joke as to how they just want to reduce your bottom line and increase their bottom line without giving any support.
There is absolutely no support. I think that the e-mail support is AI. the support "specialists" cannot resolve any issues. always kick the can down the road to the next person. Don't expect any help when you have an issue.
Bank could not connect to Xero for over a month. this has happened 3 times in 7 or 8 months.
Asked to talk to someone other than the "support specialist" telephonically and only got a "support specialist" calling to apologize> No help.
The new system is inefficient and cumbersome. When entering payments, I can no longer use the Tab key to navigate between fields, nor can I manually enter the date or account code. Previously, the process was entirely keyboard-based, but now it requires both keyboard and mouse interactions, significantly slowing down my workflow. This is especially frustrating when entering multiple payments for a single invoice, which is the case for all of my invoices.Additionally, the new interface is visually unappealing and less efficient. The previous version was more streamlined and occupied less screen space, making it much easier to work with.It is extremely disappointing that despite ongoing customer complaints on Xero Central for over a year, this change was still implemented. The original deadline was already postponed due to concerns, yet the decision was made to move forward with a system that was already functioning effectively. Customer feedback across the community overwhelmingly reflects this sentiment.I am now reconsidering our organization’s use of this product and will be discussing alternatives with our leadership. Additionally, I am actively sharing my experience through peer reviews on platforms like TrustRadius. I have lost trust in this software.
It is extremely disappointing that despite ongoing customer complaints on Xero Central for over a year, this change was still implemented. The original deadline was already postponed due to concerns, yet the decision was made to move forward with a system that was already functioning effectively. Customer feedback across the community overwhelmingly reflects this sentiment.I am now reconsidering our organization’s use of this product and will be discussing alternatives with our leadership. Additionally, I am actively sharing my experience through peer reviews on platforms like TrustRadius.
Xero was purchased as a less expensive version of QB. It interfaced with my bank very easily and seemed like it was going to be a homerun.
It seems great until something goes wrong. Then you are on your own.
Xero is used for quotations (some of them) and all invoicing across our company.
Worst software experience that I have ever had, bar none. I have consistently felt this way for 2 years now and am in the process of moving 2 companies away from Xero. We would have moved ages ago but it's just such a hassle and takes so much time.
Xero is our primary accounting system in which we utilize the accounts receivable capability, bank account reconciliation capability, and general ledger from which we produce financial statements. No specific business problems are addressed or solved by Xero that aren't addressed in similar products. My use is as an administrator as I am the Contoller for my organization. I use the reconciliation, accounts receivable and general ledger capabilities with great regularity.
It has been my experience that software is only as good as the people behind the scenes supporting it. Xero seems far more interested in making things better for my customers than they do for their customers - their users. Most enhancements since I've been a user have been geared toward making it easier for my customers to pay their bills, allowing my customers to interact directly with the software with, what I feel, an eye toward bypassing me in favor of my customers dealing directly with Xero. This is something I'm very uncomfortable with.
Xero is used for recording and reporting accounting data for a vertically integrated international agri-manufacturing conglomerate.
I would steer any colleague away from Xero and tell them that an Excel spreadsheet is just as good and won't create the headaches that Xero causes. I wouldn't wish Xero upon my worst enemy.
I find Xero a nice to have program/platform, however there are a few aspects that need to be addressed as a matter of urgency. 1. Invoice numbers does not update automatically. Numerous invoice numbers are skipped by the program then the user now have to leave all else and go and update the invoice numbers to follow chronologically. This is nonsense. Xero surely have expert IT personnel, have them fix this issue, lock the numbers in order to update automatically. 2. Why are cancelled and or deleted invoices, quotes, and purchase orders left on the system? Why can they not be deleted permanently, alternatively have a seperate heading for all cancelled/deleted documents.3. Nowhere is there a function to add the company Terms & Conditions to Invoice, Quotes and Statements. Neither can a link be inserted to a web URL where the client has to accept the T's & C's. I have researched this issue on the Xero website, blog and various internet links, apparently there is no "fix" for this issue that have been implemented or available in the near future. This is outrageous and unheard off. A line or two of code, where is your IT specialists, let them fix it, not that difficult. 4. Emails being sent from Xero to the client: Why is there no option to insert my business card in image format at the bottom of the email?? Neither can I insert a link to our company T's & C's for clients to accept. Terms and Conditions are the backbone of any and every business be is a SME or a Corporate Company. Fix this email issue, not that difficult, merely a few lines of code..!! Yet Xero expect us as users to promote Xero to other companies knowing these flaws exist for a number of years already and to date, December 2023 nothing has been done by Xero to address these flawed aspects.No Sir, not in my job description to promote a flawed product.
We use Xero to pay all our bills and to invoice outside Vendors.
Xero is great for bill pay. The edits for reformatting reports could be easier to use.
Our US team uses Xero for expense reporting. This is an alternative to submitting expenses using an Excel spreadsheet or a more fully functioned option such as Expensify
Xero is suited only for a small organisation that doesn't need an pre-approval capability. Not suitable for a mid-size or larger company.