I think Xero is Just About That...Zero | TrustRadius

Overall Satisfaction with Xero

Use Cases and Deployment Scope

Our US team uses Xero for expense reporting. This is an alternative to submitting expenses using an Excel spreadsheet or a more fully functioned option such as Expensify

Pros and Cons

Pros

Upload images of receipts directly into app
Phone app integrates well with web

Cons

No ability to assign approvers (making it difficult to get expenses approved when the approver is away)
No ability to submit expenses for approval before incurring
No integration with any other apps, including credit cards

Return on Investment

The only thing Xero has done is make it easier to submit expenses than using an Excel spreadsheet and scanning receipts
I get paid faster

Usability

2

I think it's a very basic app with very few useful features.

Cloud Costs

Made it easier to review expenses as a manager

Ease of Integration

1

We have no integrated Xero with any other application

Alternatives Considered

Expensify

Expensify was more than we needed. The free version is fine, but we were getting close to needing the fee paying version, which isn't inexpensive

Key Insights

Do you think Xero delivers good value for the price?

No

Are you happy with Xero's feature set?

No

Did Xero live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Xero go as expected?

I wasn't involved with the implementation phase

Would you buy Xero again?

No

Likelihood to Recommend

Xero is suited only for a small organisation that doesn't need an pre-approval capability. Not suitable for a mid-size or larger company.

Xero Feature Ratings

Comments

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