Xero is Zero in Customer Support
September 07, 2018
Xero is Zero in Customer Support
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Xero
Xero was purchased as a less expensive version of QB. It interfaced with my bank very easily and seemed like it was going to be a homerun.
- Cheap.
- Easy to input data and rectify.
- I wanted to do payroll on Xero. Direct deposit was unavailable to me. Apparently, it is a third party feature and I was denied access. I was unable to get a reason why, but its probably because I am a new entity. The customer support is simply a joke. They emailed me a clip from the online help menu when I tried to resolve it.
- So, I cancelled the subscription two weeks into the "Free Trial". I have cancelled the subscription twice now and have been charged for two months. At this point I have contacted my bank's fraud department.
- It has been a complete waste of time and resources.
It was cheaper than QuickBooks, but you get what you pay for. I am using QuickBooks again and wish I never tried Xero.