Xero has the worst customer service

Xero is a knock-off product that barely replicates the performance anyone can get out of an Excel workbook.

Xero is terrible at integrating with other applications. They recently made API changes without warning that caused our connections to fail and lost years of data. It took weeks to fix the connection again, after we finally figured out that Xero had stealth implemented API changes.

Bank connections fail and there's nothing you can do to prevent it, forcing accounting teams to handle all transaction imports manually.

I would steer any colleague away from Xero and tell them that an Excel spreadsheet is just as good and won't create the headaches that Xero causes. I wouldn't wish Xero upon my worst enemy.