xMatters Reviews and Ratings

Use Cases and Deployment Scope

critical issues it is a tool where we page Core SRE's & BT members whenever there is an issue, Also for getting alert notifications when new incidents are created from any of the sources, It is used for Incident pager duty configurations from on-call and shift engineers. alerting system was good

Likelihood to Recommend

xMatters reduces incident response time by finding the right person to solve the problem when system outages require you to manage on-call schedules and escalations

Avoid alert fatigue: reduce the noise with targeted notifications; alerts go only to the people that need them.

Manage issues from anywhere: full-featured mobile apps allow you to stay in control wherever you are.

Use Cases and Deployment Scope

We use xMatters to forward alerts from applications and services running in AWS to MS Teams channels, e-mail, and text messages to our on-call resources.

Likelihood to Recommend

Its very easy to configure and has a really good on-call schedule that automatically escalates an issue to the next person in the chain if there is no response. The integration we are using with Kibana makes forwarding logging from our AWS resources very easy and the integration with slack and MS Teams makes it easy to forward alerts to various teams.

Use Cases and Deployment Scope

xMatters is being used to help track incidents, as well as notify staff when an incident occurs. Using the xMatters Workflows lets us automate ticket creation, as well as notifications, thus reducing our Mean Time To Resolution. We have all of our Operations and Engineering staff in xMatters so that during an incident, it's easy to get in touch with the SME.

Likelihood to Recommend

xMatters does a great job as an alerting tool. It can integrate well with many different apps. It also does a great job as a paging service. Adding users, and contact info, as well as customizing how a user should be alerted, makes it easy to set up and administer, as well as great for the people who are getting called on.

Use Cases and Deployment Scope

XMatters is primarily used as our incident management tool. It is incredibly critical to our IT operations and support organizations that can leverage the tool to resolve incidents quickly.

Likelihood to Recommend

xMatters is the best tool for incident management in a large scale organization such as American Airlines. With thousands of engineers in geographically separated locations, xMatters is instrumental in easing communication barriers and focusing on incident resolution.

Use Cases and Deployment Scope

xMatters is used as a Major Incident communications tool, used by a significant portion of our company. It enables seamless communication of technology and facilities incidents to stakeholders to speed up remediation and manage customer expectations.

Likelihood to Recommend

xMatters is a market leader in major incident management and on-call notification services. It helps to identify issues proactively to reduce downtime and speed remediation. It is a critical tool for any ITSM suite of tools, particularly for large organizations with multiple on-call rotations which need to be managed independently and flexibly.

Use Cases and Deployment Scope

We use xMatters for all of our communications for ticketing, alerting, schedule management. Our on-duty teams and incident management processes rely heavily on xMatters. We have configured pager, SMS and email communication devices for thousands of users. We configured and use a ticketing system integration so users can own tickets directly from the xMatters application or by a simple email reply.

Likelihood to Recommend

The Saas platform is easy to use and setup. Lots of integrations are available for ticketing systems and different notifications types. The application available for IOS and Android is easy to set up and use.

Use Cases and Deployment Scope

xMatters is being used as the event alerting tool in my organization. This is used across all departments by their respective IT Teams. Whenever an event is triggered a ticket is logged in the ticketing tool and an event is thrown to the xMatters queue which then decides based on pre-filled event handler information and on-call person roster, whom to inform about the alert. Users are able to acknowledge the alerts from within the call, app or email received from xMatters. Further, it's being used as an Incident Communication tool to inform intended recipients about critical incidents impacting the systems.

Likelihood to Recommend

xMatters is well suited if you are looking for an alert notification tool that can integrate with ServiceNow or Remedy and can update them on a real-time basis from remote locations through a variety of options.

It can also work well for customized alerting tools by integrating it with that tool using REST API Framework.

It's not an alert identifier tool, so you will always need an alert identification tool to look out for critical events and instruct xMatters for the alerts to be notified.

Use Cases and Deployment Scope

We have been using xMatters for about a year now. All of our on-call teams are setup and receive critical alerts. Our process flow is started with a ServiceNow Incident and then if it meets the critical alert status, xMatters takes it and alerts the proper parties. We don't have a bridge conference calling system other than Skype and sending out invites for them to join. Makes it kind of messy, with xMatters we are able to send an alert out to their mobile device for the appropriate parties to join. I'm hopeful we can use this in our restaurants for refrigeration systems if there is a power outage or hardware failure. Along with their weather monitoring system for when storms come. I recommend this product for anyone looking for a monitoring system. It has been a great improvement from our other vendor we used to have.

Likelihood to Recommend

We use xMatters for our alerting on critical matters. ServiceNow is our incident management system and it ties into xMatters. When a critical alert is generated it will notify the appropriate party. I'm trying to see if two other departments can use it. We are looking for a refrigeration system and for weather alerts when bad storms are coming.

Use Cases and Deployment Scope

xMatters is being used by our team as a notification tool for our monitoring products. It helps us to quickly address the right people to work on a specific issue/alert/message.

Likelihood to Recommend

In our scenario we are using xMatters to integrate with IBM Omnibus where Omnibus receives different types of events from our monitoring tools and fires xMatters notifications for our on call groups.