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During incidents, focus on what matters with xMatters!
February 07, 2020

During incidents, focus on what matters with xMatters!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with xMatters

XMatters is primarily used as our incident management tool. It is incredibly critical to our IT operations and support organizations that can leverage the tool to resolve incidents quickly.
  • Communication of troubleshooting bridge information
  • On-call scheduling
  • Faster incident resolution
  • Faster reporting
xMatters has Great support!

Do you think xMatters delivers good value for the price?

Yes

Are you happy with xMatters's feature set?

Yes

Did xMatters live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of xMatters go as expected?

Yes

Would you buy xMatters again?

Yes

xMatters is the best tool for incident management in a large scale organization such as American Airlines. With thousands of engineers in geographically separated locations, xMatters is instrumental in easing communication barriers and focusing on incident resolution.