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xMatters trustradius review
January 02, 2020

xMatters trustradius review

Alain Cote | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with xMatters

We use xMatters for all of our communications for ticketing, alerting, schedule management. Our on-duty teams and incident management processes rely heavily on xMatters. We have configured pager, SMS and email communication devices for thousands of users. We configured and use a ticketing system integration so users can own tickets directly from the xMatters application or by a simple email reply.
  • On duty schedule management
  • Integrations with alerting and ticket platforms
  • Alert and teams statistics dashboard
  • Search features
  • Faster incident resolution
  • Better communication in our event and incident processes
Easy to reach effective support. Good communication of downtime and releases.

Do you think xMatters delivers good value for the price?

Yes

Are you happy with xMatters's feature set?

Yes

Did xMatters live up to sales and marketing promises?

Yes

Did implementation of xMatters go as expected?

Yes

Would you buy xMatters again?

Yes

The Saas platform is easy to use and setup. Lots of integrations are available for ticketing systems and different notifications types. The application available for IOS and Android is easy to set up and use.