Item: xMatters
Rating: 10
Author: Alain Cote

Overall Satisfaction with xMatters

Use Cases and Deployment Scope

We use xMatters for all of our communications for ticketing, alerting, schedule management. Our on-duty teams and incident management processes rely heavily on xMatters. We have configured pager, SMS and email communication devices for thousands of users. We configured and use a ticketing system integration so users can own tickets directly from the xMatters application or by a simple email reply.

Pros and Cons

Pros

On duty schedule management
Integrations with alerting and ticket platforms

Cons

Alert and teams statistics dashboard
Search features

Return on Investment

Faster incident resolution
Better communication in our event and incident processes

Support Rating

Easy to reach effective support. Good communication of downtime and releases.

Key Insights

Do you think xMatters delivers good value for the price?

Yes

Are you happy with xMatters's feature set?

Yes

Did xMatters live up to sales and marketing promises?

Yes

Did implementation of xMatters go as expected?

Yes

Would you buy xMatters again?

Yes

Other Software Used

System Center Operations Manager, Dynatrace

Likelihood to Recommend

The Saas platform is easy to use and setup. Lots of integrations are available for ticketing systems and different notifications types. The application available for IOS and Android is easy to set up and use.

Comments

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