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xMatters on-call scheduling is great and worth it.
September 19, 2022

xMatters on-call scheduling is great and worth it.

Jordan Boeve | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with xMatters

We use xMatters to forward alerts from applications and services running in AWS to MS Teams channels, e-mail, and text messages to our on-call resources.
  • Redirects alerts to the appropriate audience
  • Easy to configure
  • Convenient on-call scheduling and prioritization
  • Some UI elements make finding configuration difficult, for example, it takes several clicks to find a script on an object in the flow chart.
  • On call scheduling
  • Integrations with other services
  • xMatters has helped our organization with addressing issues in production
xMatters is able to aggregate alerts from Cloudwatch, Kibana, and SNS in a single service with rules that allows us to configure where those alerts go and how they are escalated. Cloudwatch alone, for example, does not know who to contact if there is an error.

Do you think xMatters delivers good value for the price?

Yes

Are you happy with xMatters's feature set?

Yes

Did xMatters live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of xMatters go as expected?

Yes

Would you buy xMatters again?

Yes

Its very easy to configure and has a really good on-call schedule that automatically escalates an issue to the next person in the chain if there is no response. The integration we are using with Kibana makes forwarding logging from our AWS resources very easy and the integration with slack and MS Teams makes it easy to forward alerts to various teams.