Zoho Forms Reviews and Ratings

Rating: 9.2 out of 10

Score

9.2 out of 10

Community insights

TrustRadius Insights for Zoho Forms are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Custom Form Builder: Users have appreciated the drag and drop feature in Zoho Forms, mentioning that it simplifies form creation by allowing them to easily customize their forms according to their specific needs. This intuitive process has been described as a time-saving and efficient way to create professional-looking forms. Integration with Other Zoho Services: Reviewers found the integration with services like Zoho CRM and Zoho Desk valuable for streamlining data management across different platforms, enhancing overall workflow efficiency and customer interactions. This seamless connectivity between various Zoho applications has been noted as a major advantage for users seeking integrated solutions. Affordability and Ease of Use: Some users have highlighted the affordability and user-friendly interface of Zoho Forms, making it an accessible tool for businesses of all sizes. The combination of cost-effectiveness and simplicity has made it a practical choice for those looking to efficiently manage their form-related tasks without breaking the bank.

Reviews

11 Reviews

A Great Customer Survey Solution For Business

Rating: 9 out of 10

Incentivized

September 23, 2025

Use Cases and Deployment Scope

We have Zoho Forms deployed across several departments and I use it in the customer care department. It makes collecting data/feedback easy and this is made possible thanks to effortless customization and sharing of online forms. It automates the whole process of data collection and it ensures no tiring manual work. It has greatly help us understand our customer needs and how to improve our services thanks to the effective/successful customer surveys.

Pros

It makes creating online forms easy.
Customizing forms and sharing forms is easy.
Makes data/feedback collection easy.
It comes with great automation features.

Cons

Challenges integrating with third-party apps.
While it supports automation, it has no AI features.

Likelihood to Recommend

For collecting customer feedback and running successful customer surveys, I recommend Zoho Forms. It is easy to customize forms and sharing forms online is easy which makes data collection seamless. It works well and I recommend it.

Remi Chapel

Customer Care Rep in Customer Service at AIRRIA (51-200 employees)

Vetted Review

4 years of experience

Zoho Forms - a great suite of tools

Rating: 9 out of 10

Incentivized

September 8, 2025

Use Cases and Deployment Scope

Zoho has a great collection of solutions that work great together, & the Zoho Forms solution is a great feature. I've used many of their other products in conjunction with this. There are a lot of solutions for forms but some can be very costly. Zoho offers free and low cost solutions that have helped in many cases with my own business. I like the signature feature that is hard to find on many of the other form solutions I've searched for & is rare to find. Jotform offers signature solutions but much more costly compared to this. It is easy to create a form, & forms are saved & works great on desktop or mobile for the end user. I would highly recommend.

Pros

Ease of use in creating Zoho Forms(drag and drop)
Mobile or desktop functionability
Signature solutions for Zoho Forms
Storage of completed Zoho Forms
low or no cost solutions
Zoho has a suite of products that works well with each other (one sign in solution for a lot of processes)

Cons

I. implementation would be interesting to see
Connection to signature pads for in office signing would be a great added feature
More integration with other solutions

Likelihood to Recommend

Zoho Forms is great for customer surveys, collection of data, onboarding clients, instances where you need a signature. Might be less appropriate for some businesses depending upon branding messages. Zoho Forms has some disclaimers that appear on forms i.e. not to enter personal information, credit cards, passwords, etc. so depends upon the intent & purposes of the form data collection, whether it would be a solution that would fit every business model.

Simeon Snow

Financial Advisor in Finance and Accounting at Snow's Tax & Financial (1-10 employees)

Vetted Review

10 years of experience

View profile

A user support review of Zoho Forms

Rating: 7 out of 10

Incentivized

May 2, 2024

Use Cases and Deployment Scope

We use Zoho Forms to request feedback from our customers after a new product release or beta release as well as for feedback after completion of a training seminar (externally) or to send out employee surveys as to upcoming events. Post COVID we used forms as a health screening that was required of anyone who wanted to enter the building. In the past we also used forms to track customer registration for an appreciation golf outing we hosted, we were able to register the customer as well as obtain allergen information/dietary requests and notate if the customer would be needing rental clubs.

Pros

Reporting and analytics on forms responses
Tracking of response/No response

Cons

Zoho Forms could improve if the Super Admin had access to view all reports from org users, not just view the name
Audit history tracking needs to be extended, many of our older forms show no history past the creation date

Likelihood to Recommend

Zoho Forms is well suited for anyone wanting to track items from a specific event or feedback at the conclusion of an event. It is also well suited to track responses. Zoho Forms is less suited for the scenarios where official approval is required because the forms are meant for a single user, and not to be filled out by one person, and then forwarded to another to document the approval. It would also not be good to replace an excel or word document to submit to another department requesting a part number for a new product because again once the form is submitted there is not a way for the second party to 'Update' the existing form and add the part number assigned by the second party.

Verified User

Analyst in Sales (51-200 employees)

Vetted Review

1 year of experience

Simple to set up and use. Could have better integration though.

Rating: 6 out of 10

Incentivized

May 1, 2024

Use Cases and Deployment Scope

We have a small number of information gathering forms that enable our teams evaluate and manage services we provide to our customers. Zoho Forms is a relatively simple solution as there are not too many technical difficulties to overcome meaning it is ideal for our administrative teams to manage. Design of forms is mostly drag and drop so that is quite simple. Our main bugbears with it are the creation and management of branded templates and integration with Zoho Sign which is not particularly user friendly, especially when it is created by the same company...

Pros

Simple Design
Form Creation
User Friendly

Cons

Integration with other platforms e-sign etc
Company branding
Sharing Forms

Likelihood to Recommend

We collect products from customers so a simple form so we can get addresses, building details, locations, safety requirements is great and it can also update our CRM.

We also use Zoho Forms to manage our periodical health and safety checks and operate them on a tablet for our facilities team to manage.

Verified User

Technician in Information Technology (51-200 employees)

Vetted Review

3 years of experience

The one and only Online Form Builder you should be using for your business workflows.

Rating: 10 out of 10

Incentivized

September 20, 2021

Use Cases and Deployment Scope

We are using Zoho Forms to capture leads from our website to Zoho CRM; in the form of a contact form which is embedded with the live chat as well as in the contact us page or landing pages of different industries we provide services to. It is also being used to capture trouble tickets from our existing users which in turn initiates a ticket in Zoho Desk.

Pros

It is a drag and drop custom form builder.
It is able to send email/SMS and app notifications once it is submitted.
It integrates with other Zoho services like Zoho CRM, Zoho Desk, etc.

Cons

The free version has only 1 user which should be at least 3 as with the case with all other Zoho apps.
The Zoho Forms website is not mobile friendly which is a disappointment.
As with the case with most of the apps of Zoho, "Control Panel" should be renamed to "Settings" as it cause confusion for new users.

Likelihood to Recommend

Even if you cannot afford to pay for a Form builder, along with your CRM, i would strongly recommend Zoho Forms as it has the best mobile app as compared to other tools. The form submission notifications in the form of app notification, email or SMS is a very strong feature of Zoho Forms as well as other features like integration with other apps and form approval feature. However if you have 3 users for the free version of Zoho, only one of them will be able to use Zoho Forms which turns out to be a negative point of this app.

Humayun Farooqi

Customer Success Manager in Customer Service at Tarsil.pk (1-10 employees)

Vetted Review

1 year of experience

View profile

Great for gathering repetitive info and customizable

Rating: 10 out of 10

Incentivized

January 25, 2020

Use Cases and Deployment Scope

Zoho Forms is being used by my organization for building client questionnaires, customized entry form creation/web design, and for gathering prospective data. It is being used across the whole organization. It addresses client details needed from every potential contact, Streamlining repetitive tasks such as gathering contact info from prospective clients and customers.

Pros

Drag and drop method for building forms.
Saving customized forms for later use.

Cons

Easier integration between Zoho CRM and Zoho Forms
Pre-filled client info or ways to easily import info to forms from Zoho CRM

Likelihood to Recommend

This is great for creating surveys, contact info, and other details. I especially like the duplicate feature. It comes in handy when dealing with more than one client at a time. Sometimes, multiple customers will need to fill out the same form. This is where Zoho Forms shines. The best that I have used so far.

Verified User

C-Level Executive (1-10 employees)

Vetted Review

1 year of experience

Excellent Agile Application for Improving Customer Relationship System!

Rating: 10 out of 10

Incentivized

January 7, 2020

Use Cases and Deployment Scope

At our digital marketing firm, we implement Zoho Forms to client websites and applications so they can gather customer feedback from their customers. We work with clients in just about every field from construction companies to medical practices. Zoho Forms has also helped us with capturing data from new clients who are interested in joining our firm.

Pros

Simple and effective.
Very agile application.

Cons

Limited form design.
It can get quite expensive when using the premium version.

Likelihood to Recommend

Zoho Forms has been of great use for implementing it to client websites but it has played a big part with generating leads for our digital marketing firm. We use Zoho Forms for dozens of lead generation pages we create for our Google Ad campaign. Zoho Forms is an agile tool that allows businesses the ability to improve their customer relationship management.

Medline Masson

Founder of Labelle Technology | Full Stack Web Developer | SEO & SEM Consultant | Local SEO Expert in Information Technology at Labelle Technology (1-10 employees)

Vetted Review

2 years of experience

View profile

Quality forms to improve / complement your services

Rating: 10 out of 10

Incentivized

February 11, 2019

Use Cases and Deployment Scope

This software has benefited us in that it helps us receive feedback from our clients or prospects regarding services or new proposals. It allows us to segment business opportunities. In a simple way, we can create and share forms, and it also has some predesigned forms that you can easily customize according to your needs. It also allows us to embed it easily to the website.

Pros

Create and customize forms easily.
Share forms electronically.
Share forms by social networks.
Embed forms on a website.
You can create forms with digital signatures.
Statistical reports.

Cons

So far I have done well, I have had no problems.
In some cases, I would like to click on one of the registers and send an email.
A good idea would be an integration with Zoho Mail to create templates within the survey.

Likelihood to Recommend

Zoho Forms is very useful in many scenarios. If you want to keep active in requesting information from customers then this software is an excellent alternative. It is very important for us to know the experience of the service offered to our customers. In the same way, this allows us to share these experiences.

Alexis Correa

Dueño principal in Customer Service at MiNuevoSitio.com (1-10 employees)

Vetted Review

2 years of experience

View profile

Zoho Forms and how it works with other Zoho Apps

Rating: 10 out of 10

Incentivized

December 1, 2018

Use Cases and Deployment Scope

We use Zoho Forms within our website and chat software to generate lead forms, as support forms, and as scheduling forms. So Zoho Forms works across our entire organization. Zoho Forms makes it easy to gather info from our customers/leads, and since we integrate Zoho Forms with Zoho CRM, the info collected from our forms is passed on through the correct department and workflows are triggered. It's quite slick actually, and simple!

Pros

We use Zoho Forms as somewhat of a Support Ticket system to integrate with our Zoho CRM where we can manage Cases relative to our Deals
We use Zoho Forms inside of our email chat software (Zoho SalesIQ) where warranty claims can be made, which are integrated again with CRM so the correct person is notified inside CRM and can address the claim immediately.
We are using a Zoho Form as an appointment scheduler for product/service demo calls with Potentials/Leads. The form is hosted on our website and it's super simple to setup.

Cons

More and better design options would be nice. We keep our forms pretty basic, but maybe this is because some of the other design features seem a bit limited. In thinking about it, even if these features were available, we might stick with a simple form anyway.
The template options are okay but would like to see more Lead gen templates. This is something we would definitely look to integrate with our marketing campaigns.

Likelihood to Recommend

If you are a Zoho CRM user this is a very useful app to use. The forms you can build in Zoho Forms are 10X better than what you can do in Zoho CRM, but you can still set up integrations with Zoho CRM so all your workflows can be carried out when forms are submitted. Forms are easy to create, and surprisingly the integration options and ease of integration set up make this a must-have app.

Jon Porreca

Project Administrator in Customer Service at A1 Energy (1-10 employees)

Vetted Review

2 years of experience

View profile

Easy and useful source of generating inquiries.

Rating: 8 out of 10

Incentivized

November 29, 2018

Use Cases and Deployment Scope

In my organization my marketing team use Zoho Forms as a marketing tool for our products and services. To collect our customers queries my marketing team create inquiry forms with the help of this tool. It is very easy to collect customers data with the use of this tool. and it works very fast which help us to save our time also.

Pros

Its feature of sending alerts in real time is my favorite feature. Whenever someone fills an inquiry form, I get alert immediately.
It has a mobile app also which makes this software usable at anytime and anywhere.
It's a cloud based application so users don't need so save anything on their system and they don't need to be dependent on their system. They can access their forms from any system.

Cons

It has limitations in terms of languages. It can be used in limited languages.
It doesn't offer much customization for creating an invoice.
They have limited number of templates which sometimes fails to fulfill my requirements in some cases where I need template of specific category.

Likelihood to Recommend

I am using this software in my real estate company. I need to attach inquiry forms in web-pages and banners for online marketing of our projects. By using this I can get customers queries for my real estate projects. It helps me to collect customers data as well by using it as sign up form. It is also easy to maintain data with this software.

Verified User

Director in Sales (1-10 employees)

Vetted Review

2 years of experience

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Reviews and Ratings

Zoho Forms and how it works with other Zoho Apps

Rating: 10 out of 10

Incentivized

December 1, 2018

Use Cases and Deployment Scope

Pros

We use Zoho Forms as somewhat of a Support Ticket system to integrate with our Zoho CRM where we can manage Cases relative to our Deals
We use Zoho Forms inside of our email chat software (Zoho SalesIQ) where warranty claims can be made, which are integrated again with CRM so the correct person is notified inside CRM and can address the claim immediately.
We are using a Zoho Form as an appointment scheduler for product/service demo calls with Potentials/Leads. The form is hosted on our website and it's super simple to setup.

Cons

More and better design options would be nice. We keep our forms pretty basic, but maybe this is because some of the other design features seem a bit limited. In thinking about it, even if these features were available, we might stick with a simple form anyway.
The template options are okay but would like to see more Lead gen templates. This is something we would definitely look to integrate with our marketing campaigns.

Likelihood to Recommend

Jon Porreca

Project Administrator in Customer Service at A1 Energy (1-10 employees)

Vetted Review

2 years of experience

View profile