Item: Zoho Forms
Rating: 9
Author: Remi Chapel

Overall Satisfaction with Zoho Forms

Use Cases and Deployment Scope

We have Zoho Forms deployed across several departments and I use it in the customer care department. It makes collecting data/feedback easy and this is made possible thanks to effortless customization and sharing of online forms. It automates the whole process of data collection and it ensures no tiring manual work. It has greatly help us understand our customer needs and how to improve our services thanks to the effective/successful customer surveys.

Pros and Cons

Pros

It makes creating online forms easy.
Customizing forms and sharing forms is easy.
Makes data/feedback collection easy.
It comes with great automation features.

Cons

Challenges integrating with third-party apps.
While it supports automation, it has no AI features.

Return on Investment

It makes surveying easy.
With Zoho Forms, we understand our customer needs better thanks to feedback collection.
Customization of forms means we can collect any form of data.

Usability

It isn't a complex tool and anyone can use it.

Key Insights

Do you think Zoho Forms delivers good value for the price?

Yes

Are you happy with Zoho Forms's feature set?

Yes

Did Zoho Forms live up to sales and marketing promises?

Yes

Did implementation of Zoho Forms go as expected?

Yes

Would you buy Zoho Forms again?

Yes

Other Software Used

Adobe Customer Journey Analytics, OpenText Documentum, Zoho Meeting

Likelihood to Recommend

For collecting customer feedback and running successful customer surveys, I recommend Zoho Forms. It is easy to customize forms and sharing forms online is easy which makes data collection seamless. It works well and I recommend it.

Zoho Forms Feature Ratings

Comments

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A Great Customer Survey Solution For Business