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Excellent Agile Application for Improving Customer Relationship System!
January 07, 2020

Excellent Agile Application for Improving Customer Relationship System!

Medline Masson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Forms

At our digital marketing firm, we implement Zoho Forms to client websites and applications so they can gather customer feedback from their customers. We work with clients in just about every field from construction companies to medical practices. Zoho Forms has also helped us with capturing data from new clients who are interested in joining our firm.
  • Simple and effective.
  • Very agile application.
  • Limited form design.
  • It can get quite expensive when using the premium version.
  • After implementing this application to client websites they have all had a return on investment.
  • Most clients have seen at least a 25% within a matter of weeks.
Zoho Forms has been of great use for implementing it to client websites but it has played a big part with generating leads for our digital marketing firm. We use Zoho Forms for dozens of lead generation pages we create for our Google Ad campaign. Zoho Forms is an agile tool that allows businesses the ability to improve their customer relationship management.

Zoho Forms Feature Ratings

Survey Format & Appearance ()
Not Rated
10.0
Changes to live survey
10
Multiple question types
10
10.0
Survey logic flexibility
10
10.0
Response tracking
10
Data export
10
Standard reports
10
Custom reports
10
Analytics
10
Survey Integrations ()
Not Rated
Survey Automation ()
Not Rated
10.0
Respondent restrictions
10
10.0
Access controls
10