Item: 8x8 Contact Center
Rating: 4
Author: Jason Martin

Use Cases and Deployment Scope

8x8 is used by our entire company's call center.

Pros and Cons

It works well enough.
The price is reasonable.

The contract terms are too prohibitive.
The set-up is too complex. It is slightly better than a full PBX but not much.

Return on Investment

ROI was initially positive due to the monthly cost.
It has been negative in the long term due to its difficulty in management.

Support Rating

Support isn't as helpful as I'd prefer them to be.

Other Software Used

Slack, Azure App Service, Microsoft 365 Business, Ubiquiti Networks UniFi

8x8 is an alright product, but it's just getting entirely outdated on terms and overall set-up. It needs a massive rework of administrative tools and needs to allow month-to-month contracts for smaller clients. We will likely be leaving once this contract is up to simply to not be stuck in it.

8x8 Contact Center Review

Overall Satisfaction with 8x8 Contact Center

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Support Rating

Key Insights

Do you think 8x8 Contact Center delivers good value for the price?

Are you happy with 8x8 Contact Center's feature set?

Did 8x8 Contact Center live up to sales and marketing promises?

Did implementation of 8x8 Contact Center go as expected?

Would you buy 8x8 Contact Center again?

Other Software Used

Likelihood to Recommend

8x8 Contact Center Feature Ratings