8x8 Connected Us As One Office & Keep to our Slogan "Where You Matter"
February 12, 2021

8x8 Connected Us As One Office & Keep to our Slogan "Where You Matter"

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Contact Center

It is being used at Home Office and for other home based workers assisting with administrative duties and bookkeeping. It is very convenient since we are at different locations to be on the same system. One of them will be in another state and we can all still use same main number and transfer calls to each other.
  • Saving on bill by having one provider no matter where we are all located.
  • The different options to have the system work for you and your business needs.
  • Makes your smaller home based business seem more professional.
  • At this time I do not have any that come to mind or that I can think of.
  • Still too new to know.
I had used 8x8 when I was employed with another company so I was very comfortable with 8x8 and already knew I wanted to use them when I grew my own business. I really do not have another to compare to but when I did research I just found 8x8 to be more reasonably priced with much more value than the others were offering.

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

It is well suited because with current restrictions for people's wellbeing it still makes it seem we are all working in the same office. I also like that you can have a somewhat automated system but still keep the atmosphere of always getting a live person, unless everyone is on other lines at the time. That we can all check and access the main mailbox so no one gets overlooked and can be called back or taken care of as soon as possible.

8x8 Contact Center Feature Ratings

Agent dashboard
Not Rated
Validate callers
10
Outbound response
Not Rated
Call forwarding
10
Click-to-call (CTC)
Not Rated
Warm transfer
10
Predictive dialing
Not Rated
Interactive voice response
10
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
Not Rated
Multichannel integration
Not Rated
CRM software integration
Not Rated
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
10
Quality management
10
Call analytics
Not Rated
Historical reporting
Not Rated
Customer surveys
Not Rated