8x8 VCC is a Solid solution that will take a Lot of your time to manage, but they can manage it for you for a price
February 07, 2021
8x8 VCC is a Solid solution that will take a Lot of your time to manage, but they can manage it for you for a price
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
8x8 [Contact Center] is our VOIP and CCAAS provider replacing our 10 year old ShoreTel on-site telecommunications system.
- Remote Agents
- Call Routing/Scripting
- All-IN-One solution
- WebEx style Meeting Platform
- Chat Routing is limited, customers cannot route themselves based on prompts
- API for 8x8 desktop client for better PCI compliance without workarounds
- VCC and Work be integrated more seamlessly
- I think all in its more expensive than out legacy on-site system and big box long distance providers
- it allows for much easier remote users, a nice meeting platform and DR is built in
RingCentral was the closest alternative and also a good alternative form what I hear. It blows Cisco and Mitel out of the water in terms of cost. And Its way more robust than teams, but teams has great call quality and just works all the time.
Do you think 8x8 Contact Center delivers good value for the price?
Not sure
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
Yes
Would you buy 8x8 Contact Center again?
Yes