Good platform, always room for improvement
October 18, 2021
Good platform, always room for improvement
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
Used across the whole organization as the primary phone system. Used primarily in the Contact Center for analytical and reporting purposes. It [8x8 Contact Center] addresses the problem of server usage, being a cloud-based solution, and gives us more user-friendly reporting from our previous phone solution.
- Report metrics
- Fewer small solution updates. Less frequent, larger bulk updates would be better.
- If there was a way to consolidate all permissions and capabilities across the solution.
- Metrics reporting
- Easier to use monitoring functions
- Easy setup for new hires
- Allowed us to better prepare our workforce based on metrics.
We used Cisco before moving to 8x8 [Contact Center].
Do you think 8x8 Contact Center delivers good value for the price?
Yes
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Contact Center go as expected?
Yes
Would you buy 8x8 Contact Center again?
Yes