8x8 Contact Center Review | TrustRadius

Use Cases and Deployment Scope

It is being used to help China's whole region employees with HR related issues.

Pros and Cons

Easy to use
Convenient. Can download on mobile.
Nice report function

Real time dashboard could include more parts.
Connection highly relies on the network. Sometimes it's easy to lose connect[ion].

Most Important Features

Bridge from employees to HR

Return on Investment

8x8 Contact Center need[s] special computer software/hardware/earphone, or else the customer will hear background noise.

Key Insights

Do you think 8x8 Contact Center delivers good value for the price?

Not sure

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Contact Center again?

Yes

Likelihood to Recommend

The WorkM couldn't be use[d] independently, must be used with VCC. If we are not in the office the network will be restricted.