I am happy to use 8x8 Contact Center
November 10, 2025

I am happy to use 8x8 Contact Center

Munish Kumar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Contact Center

8x8 Contact Center is helpful and honestly well for all the time. It is easy to use and can access from anywhere and when you need. We are using it from 5-6 year but we did not face any major issue. If we face any minor issue 8x8 Contact Center support team get my issue resolved. It has excellent customer support service.

Pros

  • It has excellent analytics and Reporting
  • It has awesome call quality
  • Integration with CRM is easy

Cons

  • I did not face any major issue
  • Customer support is good
  • Its help to improve productivity
  • Easy, Fast and accurate
8x8 Contact Center deserve 10 out of 10. 8x8 Contact Center has user friendly interface. My overall usability experience is awesome and our whole organisation is happy to use 8x8. 8x8 Contact Center customer support is excellent. It has everything that our business has need . We can track our call from start to end, recording option also available for quality check
8x8 Contact Center is best software in the market . I am really sorry i can not share my bad experience of previous software. Because i am using 8x8 Contact Center from long time. But i am deadly sure that 8x8 Contact Center has best feature , fast, reliable and easy to use. If you are looking such solution then 8x8 Contact Center is excellent option.

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

8x8 Contact Center is a user friendly and It is best solution for all businesses like small businesses to large businesses. 8x8 Contact Center is cost effective, Value for money. I used earlier another solution, we face issue day by day but after switching to 8x8 Contact Center we did not face any down time.

8x8 Contact Center Feature Ratings

9.9
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
9
9.2
Inbound call routing
9
Omnichannel inbound routing
10
Recording
9
Quality management
10
Call analytics
9
Historical reporting
9
Live reporting
9
Customer surveys
9
Customer interaction analytics
9
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

  • Alison Stewart | TrustRadius Reviewer
    Alison Stewart
    (Vendor Representative) commented 7 days ago
    Dear Munish Thank you for your continued trust Were delighted 8x8 Contact Center supports your team with reliable performance and strong analytics. Your feedback inspires our commitment to consistent quality and support.

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