8x8 brought agility and reduced our cost to operate a phone system.
March 27, 2019
8x8 brought agility and reduced our cost to operate a phone system.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Virtual Contact Center
8x8 Contact Center is currently being used partially within our organization. We primarily use it for our call center and our NOC which relies on a contact center for their day to day job operations. The system delivers agility in implementation which is something we didn't have before.
- Agility of deployment
- Mobility for users
- Manageability
- Software client would be ideal for specific cases
- Reduction of assets on our data center to operate the phone system.
- Does not require certified training to manage.
8x8 has a more modular pricing structure that worked better for our organization. While some users require full PBX and Contact Center, others didn't require all the bells and whistles. 8x8 allowed us to pick and choose the features we needed based on the need of our users.