8x8 brought agility and reduced our cost to operate a phone system.
Danny Fuentes profile photo
March 27, 2019

8x8 brought agility and reduced our cost to operate a phone system.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 Virtual Contact Center

8x8 Contact Center is currently being used partially within our organization. We primarily use it for our call center and our NOC which relies on a contact center for their day to day job operations. The system delivers agility in implementation which is something we didn't have before.
  • Agility of deployment
  • Mobility for users
  • Manageability
  • Software client would be ideal for specific cases
  • Reduction of assets on our data center to operate the phone system.
  • Does not require certified training to manage.
8x8 has a more modular pricing structure that worked better for our organization. While some users require full PBX and Contact Center, others didn't require all the bells and whistles. 8x8 allowed us to pick and choose the features we needed based on the need of our users.
8x8 works great for small to medium-sized organizations who require a contact center and don't have the right staff onsite to manage a hosted solution.

8x8 Contact Center Feature Ratings

Agent dashboard
9
Validate callers
9
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
9
Predictive dialing
Not Rated
Interactive voice response
8
REST APIs
9
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
9
Quality management
10
Call analytics
9
Historical reporting
9
Customer surveys
Not Rated