8x8 VCC Review
March 29, 2019
8x8 VCC Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Virtual Contact Center
Our Enterprise Company several types of Business Lines are using VO/VCC Services within our Organization, including Payroll Services, Global MSP Services Team, and CDS for Recruiting Team
8x8-VO/VCCCurrently being user in Several Ways as follows
- VO (Virtual Office) End use End Point (Phone)
- VO (Virtual Office) Auto Attendants as Call Routing for Internal and External Resources
- VCC Hybrid of Call Centers including IVR and Internal/External Call Routing
- VCC IVR for basic Call Routing
- Scalability of Services
- Reliability
- Technical Support
- IVR Script Editing Across multiple Tenants
- In 2008 8x8 was implemented as a Quick Fix to a Telephony / Call Center Solution, 8x8-VO/VCC Provided a Positive ROI because of the following reasons
- Implementation turn around
- Cost effective
- Met all requirements
- Today 2019 we are using it across 4 Business Lines which includes 10 VO Auto Attendants and 15 VCC Call Center IVRs