You want hands-on reliability? 8x8 Virtual Office is for you!
January 24, 2019

You want hands-on reliability? 8x8 Virtual Office is for you!

Alex Garcia | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Virtual Office

Communication is key to any organization or relationship, and 8x8 was the key cornerstone in helping Silverado achieve that. I was able to implement 8x8 on a company-wide level. This lead to an increase in company efficiency due to the sheer fact that it was easier to communicate to fellow employees, regardless of the location they were located in. 8x8 was able to address some longtime problems I inherited when I originally took over this project, and that was to cut costs, streamline communication, and essentially work "ad-hoc" to Silverado's needs at any given time.
  • Customizability. You can take as many or as few options your current situation needs.
  • Ease of use. Regardless of a users' technical ability, the intuitiveness is on par with Apple products (Steve Jobs Era).
  • Hands on. 8x8 is great if you are a power user. At Silverado, the company culture was one of doing everything in-house, and 8x8 played a part in that by being able to easily troubleshoot our own issues without needing to deal with customer support. This obviously lead to time and cost savings company-wide.
  • I have no feedback in this area. 8x8 has been a great solution for me, and at this time I have no suggestions for improvement.
  • Saved over 14k in operating expenses and costs the first year.
  • Saved over 24k in operating expenses and costs the second year.
  • Made acquisitions and mergers, on the communication side, efficient and seamless.
I have not used any other products related to this.
8x8 is great if you are a hands-on type of person. In my experience, the people that are in charge of these types of systems tend to be extremely hands-on with the need for independence. If you aren't the independent, "take charge" type, then 8x8 wouldn't be right for you.

8x8 Work Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
User templates
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Call screening
Message alerts
Video conferencing
Audio conferencing
Mobile app for iOS
Mobile app for Android