Updates are problematic - day to day is great
June 06, 2025

Updates are problematic - day to day is great

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Work

We use 8x8 for four different psychiatric offices. We have numbers for each separate provider. This is the interface with the customer for each business. The text function became inoperable because of the tedious verification process. The updates for desktop need to be reinstalled every time for updates.

This has been a constant thorn in my side for functionality. I should not have to uninstall and reinstall for each update.

Then it is nearly impossible to find the link for the app to reinstall. The main website is impossible to find a real person. Otto is as incompetent. AI truly is fake intelligence.

Pros

  • I like the function for voicemails to email where I can forward easily and securely.
  • When it works, it is clear.
  • Does not require a big bandwidth to function.

Cons

  • Support needs to be deleted and started with a fresh simple path to support. Real support. Not Otto
  • When Otto makes me sign in and then asks me questions that should be in the information gathered from my profile, you are wasting my time.
  • Too many names for too many products and I never know what you call the one I have been using for 6 years.
  • Really do not like the new colors for the icon. Hard to see.
  • When it works, it is awesome.
  • When it need updates it is awful.
  • Nearly impossible to find link to update application.
  • Must uninstall and reinstall with every update.
Day to day it is quite functional.

Do you think 8x8 Work delivers good value for the price?

Not sure

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

8x8 is not the worst but the outstanding problems continue.
Nearly impossible to get a support person when system is down.
Links for download are buried in site.
Have to uninstall and reinstall for every update.

I can say that when it is not needing an update, it works really well. The problem is when it gets glitchy if there is an update.

8x8 Work Feature Ratings

10.0
Directory of employee names
10
10.0
Answering rules
10
Call park
Not Rated
Call screening
Not Rated
Message alerts
10
9.0
Mobile app for iOS
9
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Comments

  • Alison Stewart | TrustRadius Reviewer
    Alison Stewart
    (Vendor Representative) commented 8 months ago
    Dear Customer Thank you for your feedback. We apologize for the inconvenience caused by the text verification process unfortunately this is a regulatory process which needs to be followed. Were also committed to enhancing our support accessibility. Your insights are crucial for our ongoing improvements.

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