Accessible and easy to use
June 06, 2025

Accessible and easy to use

Brianna Talamantes | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Work

I am an admin and use 8x8 Work for our mental health clinic. We use this app to assign clinicians and mental health workers a number and their own extension to be able to communicate directly with clients without giving them their personal information.

Pros

  • Great customer service and assistance with issues!
  • Several features such as texting, calling, personalized voicemails, and so much more!
  • Use of a call tree and system for our organization

Cons

  • SMS feature is sometimes glitchy and we get reports that clients don’t receive our messages sometimes and or we don’t receive there’s
  • It is connected through internet so if ours goes out so do our phone systems for the company
  • It creates HIPAA compliant way for our facility to communicate with clients.
  • SMS was a hassle to set up and took forever when they merged this system
  • Call Logs are a great way to manage employees and run their KPIS
It’s easy accessible, easy to mange and maneuver, great and speedy customer service! Only downfall is that the SMS feature is not always reliable.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

I would highly recommend it because it is easy to maneuver and work within our organization. When I do have an issue they are always helping quickly to get it resolved.

8x8 Work Feature Ratings

10.0
Directory of employee names
10
9.5
Answering rules
9
Call recording
10
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
10.0
Mobile app for iOS
10
Mobile app for Android
10
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Comments

  • Alison Stewart | TrustRadius Reviewer
    Alison Stewart
    (Vendor Representative) commented 8 months ago
    Dear Brianna Thank you for your detailed review Were delighted that 8x8 Work is proving valuable especially in creating a HIPAA-compliant communication channel and managing employee KPIs. We appreciate your feedback on the SMS feature. Your recommendation means a lot to us.

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