Every Day User of 8x8
December 10, 2021

Every Day User of 8x8

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 X Series

I use 8x8 X Series daily to make outbound calls, receive calls and send texts. It has made it easy to make calls from my computer no matter where I am so it is always coming from the same phone number. There is also the ability to forward calls to my cell during certain hours to make it easy to never miss a call.
  • Makes calling from my laptop and from the number my customers are used to, very easy.
  • I love being able to text from the same number as well.
  • Easy layout makes use very simple.
  • I have had trouble getting the app on my phone. It says I need a code from the admin but we can't seem to find it.
  • I wish it would detect when my desk phone is on the same network. I have answered calls from home, and not changed it to the computer output, and it makes me look very unprofessional having to hang up and change the setting to call again.
  • I wish the transfer was easier instead of making me search the name. Give me a list right as I hit Transfer.
  • VOIP calls.
  • Texting.
  • Voicemail.
  • It has been a great product.
  • I wish the call reports were better. I have noticed that the call volume is not correct.
  • I am not involved in the purchase so it is hard to cite ROI because I do not know the cost.
I am not involved in the process of selecting this piece of software. I am an end-user and have enjoyed using it.

Do you think 8x8 X Series delivers good value for the price?

Not sure

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 X Series again?

Yes

I have really enjoyed using 8x8 X Series. It seems to be well put together and they are always working on new features. Recently added the ability to send and receive photos in text messages which has been very helpful. If you are making or receiving phone calls daily, and don't want to be stuck to an office phone, or giving your personal number out, this will do the trick.

8x8 X Series Feature Ratings

Hosted PBX
Not Rated
User templates
7
Call reports
1
Directory of employee names
1
Answering rules
7
Call recording
7
Call park
7
Call screening
Not Rated
Message alerts
5
Video conferencing
8
Audio conferencing
8
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
1
Mobile app for Android
1