Pretty good for the basics but if you want more, shop around
December 16, 2021

Pretty good for the basics but if you want more, shop around

Amelia Hall | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 X Series

We use 8x8 for our phone system. Overall I say it's good and works, but there is definitely room for improvement. In our business model, we have incoming calls try 2 different receptionists; if neither answer it goes to an auto attendant in which gives them an opportunity to leave a VM in a general inbox or dial by name. This is not a typical dial by name in that they can type in a name, but I have to make many sub-menus because there are only 8 slots per menu- so I have to say for last names beginning with A-D press 1, and so on. Changing the sub-menus isn't the most user-friendly out there, for example when we gain or lose an employee and need to change the order of the list (press 1 for John, press 2 for Jane) and transfer to external numbers. You are not able to name the menus either, so when you start getting sub-menu after sub-menu it's a lot harder to know which one you are at. I actually keep a spreadsheet so that I can make sure the audio and transfer numbers are correct since you also cannot name the external numbers. When trying to rearrange the external number order, (when someone belongs in the middle of the list) it messes completely with the current order and numbers and it's better to just start over and enter them in again.
  • Incoming calls - they rarely get lost.
  • Transferring calls.
  • Sub menus in the auto attendant.
  • VM to text for the hearing impaired.
  • It does the bare minimum we need.

Do you think 8x8 X Series delivers good value for the price?

Not sure

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series go as expected?

Yes

Would you buy 8x8 X Series again?

No

I wouldn't want to use this for a large corporation or somewhere with a lot of people you may need to get in contact with, since their menus are limited and not clearly marked.

8x8 X Series Feature Ratings

Not Rated
Hosted PBX
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
6
Call recording
Not Rated
Call park
1
Call screening
1
Message alerts
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated