Great, affordable phone service
December 09, 2021

Great, affordable phone service

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 X Series

We receive several calls from our financial institutions. The 8x8 X Series integration allows us to populate the company profile when the call comes in and allows us to transfer or join lines as needed.
  • Ability to transfer call and join lines.
  • Ability to populate the company profile as the call comes in.
  • Allows call recording which is beneficial for training and reviews.
  • No issues at this time to report.
  • Call forwarding.
  • Call recording.
  • Integration with our other tools (Salesforce specifically).
  • Helped our company successfully receive multiple inbound calls.

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series go as expected?

Yes

Would you buy 8x8 X Series again?

Yes

Very useful for our customer support team. We do not use 8x8 X Series other than for our support staff so I cannot speak to other uses.

8x8 X Series Feature Ratings

User templates
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call screening
10
Message alerts
10
Audio conferencing
10