8x8 X Smooth.
October 12, 2022
8x8 X Smooth.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
We currently use 8x8 X for phones and fax. Never had any issues. They are great at sending updates. So much easier not having a fax machine. We fax to the IRS constantly. I would highly recommend the 8x8 X over any Voice Over IP products on the market. Will definitely renew this service.
- Phone
- Fax
- Update
- No problems with any features.
- Would not like to see anything done differently.
- Great app for the cell phone.
- Smooth operating.
- Updates done all the time.
- Great phone app.
- Great faxing.
- Smoother telephone calls.
- Less equipment for faxes.
- No negative impact whatsoever.
8x8 X is the only product we have used; therefore, the only product I have reviewed. Before 8x8 X, we just had a regular phone and fax system for 25 years. This is a very needed and helpful upgrade. All employees spend less time taking care of their phone calls and sending faxes. Employees now have the opportunity to work from home because of the phone app that is available.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes
8x8 Work Feature Ratings
Using 8x8 X Series
10 - We have ten employees; one works from home, so she has the app downloaded on her cell phone. She never has any issues, as we never have any issues here at the office either. We are an accounting firm that spends a lot of time on the phone with clients and with the IRS.
10 - We have 10 employees here; one works from home, so she has the app downloaded on her cell phone. She has never had an issue, as we have never had any issues here at the office either. We are an accounting firm. Our employees spend a lot of time on the phone with clients and the IRS.
- Consistent
- Reliable
- Money saver.
- Time saver.
- Faxing -- as there is no machine needed.
- Phone app -- when working from home.
- Work from home.
Evaluating 8x8 X Series and Competitors
Yes - 8x8 X was replaced by a regular phone system that we had for 25 years. It also replaced our standing fax machine. This system is a great update for our company. Saves time on phone calls and faxing. Tremendous upgrade to those who can now work from home because of the telephone app.
- Product Features
- Product Usability
- Product Reputation
Our IT department actually suggested the 8x8 X as that is what they were using at the time. We are very happy that this product was recommended to our company. We have saved time and money with this product. Employees can now even work from home because of the telephone app that is available for their cell phone.
If I had to do it over, I would not change anything in my evaluation or selection process. Our company is very happy with this product. It has saved us time and money. We also have fewer machines sitting around, taking up space.
8x8 X Series Implementation
- Third-party professional services
Our IT company performed the implementation, as they were using you guys already at the time of start-up for our company. The 8x8 X system has been a godsend. Saves so much time and money. The product is clearly worth the price. Great service and always updating the product
Change management was a minor issue with the implementation - There was very minimal change implementation as this product is very user-friendly. So easy to use whether it's the phone system, the app on your cell phone, or the fax system. Highly recommend the 8x8 X, as any company will love this product and the time and money it saves them.
- Wifi issues.
- Faxing without a machine.
- Setting up names on the phones.
Using 8x8 X Series
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Telephone app to use at home.
- Faxing
- Ability to check messages at home because they come through email.
- There are no difficult or cumbersome issues with the 8x8 X.
Yes - The 8x8 X app for the cell phone works wonderfully. None of our employees have ever had an issue with the app. We have one employee who strictly works at home so this is the only product she uses for a phone, outside the office. When the weather is bad and employees do not come in, there have been no issues either. The product is great all the away around.