Item: 8x8 Work
Rating: 10
Author: Kelly Dachenhausen

Use Cases and Deployment Scope

We chose 8x8 X Series because of its ease of use, scalability, and customer service/training. Since I have been employed at Wagner, 8x8 X Series has always been reliable. We have had very little to no internal service ticket reports for 8x8 X Series. On the few occasions that we have had issues, we were able to identify and address the issue with ease using documented solutions on the 8x8 X Series support console or via the robust customer support team that have on a few occasions gone above and beyond to address our needs. Wagner primarily uses the VoIP system with conference calling and video meetings, messaging, and most importantly the flexibility to work on desktop and cell phone.

Pros and Cons

customer service response time and ability to address the issue
training and updates on new functionality
virtual office capabilities

sometimes it is difficult to understand the customer service representatives

Most Important Features

working from desktop
ring groups
scalability - ease of assigning previously used numbers to new employees

Alternatives Considered

8x8 X Series offers tiered pricing plans that meet our companies needs. Some of our employees currently use teams for messaging and conferencing. i prefer the functionalities that 8x8 X Series offers such as adding a background or blurring the background. I also like how 8x8 X Series updates and synchs everything across all platforms; desktop and mobile devices.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

Other Software Used

Microsoft 365, DocuWare, Tableau Server

Likelihood to Recommend

Wagner Logistics is comprised of warehouses throughout the nation. The ability for our warehouse managers and other staff to work from a desktop or a cell phone; take calls, messaging, and video conferences has been invaluable.

Usability

8x8 offers an extremely user friendly GUI. The way that the admin console is set up makes logical sense and takes out the guess work. There are many functionalities available that the average user can likely figure out how to set up on their own. However in the case that they can't, 8x8 offers a knowledge base complete with every topic within their product. 8x8 also has a pretty amazing support staff and an abundance of webinars that a user can watch or sign up for a live session.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

Setting up Ring Groups
Setting up a new user
Setting up Greetings

Difficult Tasks

mass version updates

Mobile Interface Availability and Impressions

Yes - I personally don't use the mobile interface very often. It does have a similar look and feel to my desktop interface. I've had to take calls while on the road and the quality of the call is always excellent. I've used it once for a video meeting while traveling and it worked well with no interruptions.

99.99% uptime, that's 8x8

Overall Satisfaction with 8x8 X Series