99.99% uptime, that's 8x8
Updated December 08, 2022

99.99% uptime, that's 8x8

Kelly Dachenhausen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

We chose 8x8 X Series because of its ease of use, scalability, and customer service/training. Since I have been employed at Wagner, 8x8 X Series has always been reliable. We have had very little to no internal service ticket reports for 8x8 X Series. On the few occasions that we have had issues, we were able to identify and address the issue with ease using documented solutions on the 8x8 X Series support console or via the robust customer support team that have on a few occasions gone above and beyond to address our needs. Wagner primarily uses the VoIP system with conference calling and video meetings, messaging, and most importantly the flexibility to work on desktop and cell phone.
  • customer service response time and ability to address the issue
  • training and updates on new functionality
  • virtual office capabilities
  • sometimes it is difficult to understand the customer service representatives
  • working from desktop
  • ring groups
  • scalability - ease of assigning previously used numbers to new employees
8x8 X Series offers tiered pricing plans that meet our companies needs. Some of our employees currently use teams for messaging and conferencing. i prefer the functionalities that 8x8 X Series offers such as adding a background or blurring the background. I also like how 8x8 X Series updates and synchs everything across all platforms; desktop and mobile devices.

Do you think 8x8 Work delivers good value for the price?


Are you happy with 8x8 Work's feature set?


Did 8x8 Work live up to sales and marketing promises?


Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?


Wagner Logistics is comprised of warehouses throughout the nation. The ability for our warehouse managers and other staff to work from a desktop or a cell phone; take calls, messaging, and video conferences has been invaluable.

8x8 Work Feature Ratings

Hosted PBX
Not Rated
User templates
Not Rated
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Not Rated
Call screening
Message alerts
Video conferencing
Audio conferencing
Video screen sharing
Instant messaging
Mobile app for iOS
Mobile app for Android

Using 8x8 X Series

8x8 offers an extremely user friendly GUI. The way that the admin console is set up makes logical sense and takes out the guess work. There are many functionalities available that the average user can likely figure out how to set up on their own. However in the case that they can't, 8x8 offers a knowledge base complete with every topic within their product. 8x8 also has a pretty amazing support staff and an abundance of webinars that a user can watch or sign up for a live session.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Setting up Ring Groups
  • Setting up a new user
  • Setting up Greetings
  • mass version updates
Yes - I personally don't use the mobile interface very often. It does have a similar look and feel to my desktop interface. I've had to take calls while on the road and the quality of the call is always excellent. I've used it once for a video meeting while traveling and it worked well with no interruptions.