8x8 X Series a good VoIP system
November 14, 2023
8x8 X Series a good VoIP system
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
8x8 replaced a legacy Avaya system in our organization. One of the biggest issues we were facing at the time was the inability for employees to answer calls when they were not in the office. 8x8 solves this by allowing any device to be a phone. The 8x8 Work app for your computer or smart phone works as advertised and now users can receive work calls where ever they are. As a phone system it does the job. There are some limitations which is why I don't give it a 10 out of 10. Unless otherwise specified the total number of voice mails any user can have is 20 out of the box. If you need to integrate to a paging system, do you homework first, they are very limited in the systems they can natively integrate with. You cannot setup a global fax cover sheet if you plan to use eFaxing. You have to use their cover sheet or each user must add one individually. Call filtering for Spam and Robocalls is non existent. Be prepared to start receiving a lot more unwanted spam and Robocalls. Overall the system does what it needs to do even with the issues mentioned here it's a good system.
- User Management
- 8x8 Work App
- Technical Support
- eFaxing
- API Integration
- Paging
- Allowed us to become a true hybrid environment
- Took over 4 months to get paging up and running
RingCentral seems to have a better feature set and more options to expand on services where 8x8 falls short. We selected 8x8 based on our vendor recommendation at the time but are looking into possibly moving to Ring Central after some additional evaluation.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes