8x8 Service Value
October 25, 2019

8x8 Service Value

Tom Burgess | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

I believe that i am the main user of 8x8 for our company. We use it mainly as an answering service and it works well for us. The only issue that would be nice would be to be able to block some of the telemarketing calls that don't leave a message but still take up one of our 40 available messages before we need to delete them. We get a lot of hang up calls.
  • 8x8 is a inexpensive alternative to some of the more expensive options out there for phone service.
  • 8x8 has a lot of applications and features, we are only barely scratching the surface of the available features that are included.
  • The price was the thing that really got us hooked, very good value.
  • The 8x8 interface could be a little quicker to load, sometimes it lags or hangs up during boot up.
  • It would be good to be able to block numbers, maybe we can but I haven't figured it out if we can.
  • It would be good to be able to keep more than 40 voicemails without having to delete them to be able to have more voicemails.
  • Positive: We have saved thousands of dollars on our phone services because we have 8x8 service.
  • I can't think of any negatives.
  • I would recommend 8x8 to just about any business.
I haven't used any other 8x8 products.
I give this a 9 because there is room to add features on the voicemail, number blocking features.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

I use 8x8 in both of my businesses! You get a lot of bang for your buck. It may be right for every business but it works great for both of my businesses.

8x8 Work Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
5
Call recording
5
Call park
Not Rated
Call screening
Not Rated
Message alerts
5
Video conferencing
Not Rated
Audio conferencing
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated