Small Business dream system
October 25, 2019

Small Business dream system

Thomas Mackenzie | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

phone system for our company, with sales extensions. Voice mail, call forwarding, etc. General way customers can call our sales people, communicate about their orders, reach their particular sales person or leave a voice mail message. We use mainly for sales as accounting and shipping are handled over email.
  • ease of use
  • call forwarding to mobile
  • voice mail handling, via email
  • listening to voice mails, too many buttons to press
  • virtual key pad usage... from sales persons mobile phone...
  • ease of use
  • great tech support
  • call connection quality
only used the phone system
i can always reach an understandable, helpful tech person to address any system changes that I need to make.. It always seems to be set and forget... I don't like thinking or worrying about the phone system... it does what it does and works

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

We are small so it's very straightforward for our office...we don't have an in-house IT dept, so we manage it ourselves. I can only speak to our needs and it meets them well.

8x8 Work Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
7
Answering rules
9
Call recording
8
Call park
8
Call screening
8
Message alerts
9
Audio conferencing
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
3