Item: 8x8 Work
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Directs incoming calls to virtual extension in solo law practice.

Pros and Cons

Competitive pricing
Responsive support
Ongoing support of and frequent updates to app

Would love to see ability to forward text messages to email in the same way voicemails can be forwarded to email

Return on Investment

Consistent forwarding of incoming calls to the mobile app is critical for me.
Responsive support had a huge impact - time spent troubleshooting is money lost.

Support Rating

Support has always been very responsive and effective.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Likelihood to Recommend

Not sure I can comment on other surprising uses or where it might not be appropriate. I’ve never implemented it in any other context other than my solo practice.

8x8 X Series Review - Satisfied

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)