8x8 is a great VOIP system
April 22, 2020
8x8 is a great VOIP system

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)
As everyone transitioned to working from home with the pandemic, we jump-started our process to update our VOIP technology to 8x8. This allows our entire team to work remotely while still being 100% functional for our clients. Additionally, the 8x8 system allows us to stay in touch with each other and communicate more efficiently and effectively with each other.
Pros
- Seamless operations.
- Can determine who's on a call vs. available.
- Can text and chat.
- Can conference call.
- Variability and scalability of the product.
- Offers a mobile phone app and computer-based app in addition to a desk phone.
Cons
- Customization sometimes needs to be done on a per-user basis. This makes it tedious if there are a lot of users.
- The system went down within the first 2 weeks, causing us to rebuild the users into the system.
- It's kept us in front of our clients, which is crucial in these times of the pandemic.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes
Comments
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