An excellent value for the price
April 22, 2020

An excellent value for the price

Mark Ganem | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

We're using 8x8 X Series for a single location fine dining restaurant. Our needs are seemingly simple: ensure that no customer call goes unanswered, period. Our previous solution, Verizon Business Digital Voice, failed this simple goal on multiple levels.

Pros

  • Excellent user interface across multiple devices means minimal training and maximum adoption, particularly of advanced options.
  • Ease of setup and management, which is crucial because as a small business owner these tasks fall to me, a non-technical user.
  • Reliability and availability: we were shocked that our previous vendor, Verizon, regularly failed on these counts, which should be something that "just works." That has been our experience with 8x8.

Cons

  • Although the admin portal of 8x8 X Series is far better than our previous vendor's, it's still complex. It might be helpful to add some more wizards (similar to the one for number porting) that guide users through common tasks. Still, excellent customer support and documentation overcame this small shortcoming.
  • ROI is difficult to calculate, but compared to our previous vendor, value is immensely increased.
  • We have created a customer experience that has given us more business and made us more competitive.
  • Our employees enjoy using the system vs. being frustrated with it.
Verizon Business Digital Voice: complicated, unreliable. We lived with this system for years and never liked it.
Excellent human customer service and documentation. One point off for complexity.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

8x8 X Series is well suited for small businesses that want to create a professional and responsive customer experience. In the restaurant industry, a missed call is missed business with few opportunities for second chances. Having an easy to deploy and manage solution like 8x8 has been a lifesaver. I would add that the outstanding human customer service makes a huge difference. From Sales through to Deployment and Management, the 8x8 team did not rest until we had all questions answers and problems solved.

8x8 Work Feature Ratings

9.0
Hosted PBX
9
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
8.4
Answering rules
6
Call recording
9
Call park
9
Call screening
9
Message alerts
9
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
10.0
Mobile app for iOS
Not Rated
Mobile app for Android
10

Comments

  • Jeremiah Mercado | TrustRadius Reviewer
    Jeremiah Mercado
    (Vendor Representative) commented 5 years ago
    Thank you so much for taking time in reviewing our service Mark! Have a nice day to you

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