Good experience so far!
May 14, 2020

Good experience so far!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

8x8 X Series is being used company-wide. It keeps us all connected internally as well as being our external phone system.

Pros

  • Voicemail
  • Auto attendant
  • Implementation tech support meetings were helpful.

Cons

  • Online help resources are not always intuitive
  • There seems to be a call lag time when starting a pre-arranged call. Nothing really indicates the call is in progress, or if there is some indicator, it's not intuitive.
  • Not always clear to users how to do things like set up various greetings (internal, outgoing, etc.).
  • Has given us flexibility in work environment
  • So far, costs seem reasonable for features and functions.
  • No longer have phone equipment to support and pay for.
We selected 8x8 X Series as a result of good sales demo, competitive pricing, strong reviews, and a referral from IT company we use.
Good overall. I haven't had too much need yet so no specific examples.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

8x8 X Series works really well for internal calls and video meetings. Overall, it was easy for our team to get up and running in about 30 days, which was critical given today's "new" work environment and virtual needs. The sales team was efficient and the onboarding process was fairly smooth. Maybe it would be good to have some intro training videos that can easily be shared with users to watch at their convenience with specific topics or ways to test the system. It's not always easy to know which "resources" online are best to point users to and to access for administrators.

8x8 Work Feature Ratings

8.0
Hosted PBX
8
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
8
8.3
Answering rules
9
Call recording
8
Call park
Not Rated
Call screening
Not Rated
Message alerts
8
7.3
Video conferencing
7
Audio conferencing
7
Video screen sharing
7
Instant messaging
8
8.0
Mobile app for iOS
8
Mobile app for Android
Not Rated

Comments

  • Jeremiah Mercado | TrustRadius Reviewer
    Jeremiah Mercado
    (Vendor Representative) commented 5 years ago
    Thank you so much for your honest feedback, Although some part of the system is challenging, all it needs is a little kick for you to get use to it faster. I have shared some important links for Admin for your guidance. Please access this link For admin guide- https://support.8x8.com/cloud-phone-service/voice/voice-administration-configuration-manager/general-settings/users/virtual-office-configuration-manager-administrator-guide-for-migrated-services On how to manage users - https://support.8x8.com/cloud-phone-service/voice/voice-administration-configuration-manager/general-settings/users/managing-virtual-office-configuration-manager-users Virtual office manuals and other bits you need - https://support.8x8.com/manuals-user-guides/products/virtual-office-manuals-user-guides

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