8x8 provides a good service at an affordable price
May 13, 2020

8x8 provides a good service at an affordable price

Guillermo Paxton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

We use it daily as our communication system. It is used by all of our employees. Our business is small and we work from home, so a costly communication system would not make sense. We accept inbound calls, make outbound calls, and text our customers/clients. When we travel, we are able to work from wherever we go. The chat feature is useful as well. It reduces the number of emails that we would normally have to send and reduces miscommunications.
  • Cost effective.
  • Use it on the mobile phones.
  • Easy to set up a caller ID name that matched the business.
  • No call attendant
  • No idea how to connect with the CRM
  • I would prefer some tech support to do some of the set up for me.
  • Return on investment is high.
  • Phone system has been without issues.
  • Setting up has been somewhat problematic and time consuming.
As far as capabilities and ease to use, they all seem about the same. If you are not technologically savvy this all can be a bit difficult to set up by yourself. Nextiva had great customer service, but the service was not cost-effective and call texting was ridiculously complicated. If I could have access to tech support via chat it would be a lot less time-consuming.
It would be better if on the initial set up tech consultant that they were more proactive with the assistance.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

No

Would you buy 8x8 Work again?

Yes

It is well-suited anywhere that a cloud-based communication system is used. I am unfamiliar with its capabilities for large businesses, but for small businesses, it is both cost-effective and mobile.

8x8 Work Feature Ratings

Hosted PBX
9
User templates
5
Call reports
5
Directory of employee names
9
Answering rules
5
Call recording
8
Call park
Not Rated
Call screening
Not Rated
Message alerts
9
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
10
Mobile app for iOS
7
Mobile app for Android
7