8x8 is Great!
August 14, 2020
8x8 is Great!

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)
It is downloaded on each computer and the staff uses headsets either wired or wireless. It is also used for video chats for employee education and instruction. There customer support is very accessible, it is offshore, but they usually fix my issues the first time I call.
Pros
- Frees up desk space since an actual phone is not required.
- I can see who is on the phone or available when needing to transfer a call.
- I can text message via the Virtual Office.
- I can record calls when difficult circumstances arise.
- Customer Support is very professional and helpful
Cons
- I would like to be able to share my screen with others outside the 8x8 platform.
- We are a billing and collections company in health care. 99% of our callers receive a live person to screen their call and they are directed to an individual who can take care of their need immediately, which is usually to make a payment.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes
Comments
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