8x8 is Great!
August 14, 2020

8x8 is Great!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

It is downloaded on each computer and the staff uses headsets either wired or wireless. It is also used for video chats for employee education and instruction. There customer support is very accessible, it is offshore, but they usually fix my issues the first time I call.
  • Frees up desk space since an actual phone is not required.
  • I can see who is on the phone or available when needing to transfer a call.
  • I can text message via the Virtual Office.
  • I can record calls when difficult circumstances arise.
  • Customer Support is very professional and helpful
  • I would like to be able to share my screen with others outside the 8x8 platform.
  • We are a billing and collections company in health care. 99% of our callers receive a live person to screen their call and they are directed to an individual who can take care of their need immediately, which is usually to make a payment.
It does everything we need it to do and helps us be as efficient as possible. Their customer support is extremely helpful, you just can't be in a hurry. They usually fix issues the first time but they run through a battery of tests to make sure they fix the problem correctly.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

8x8 X Series works well in any standard business or service office including medical and counseling offices.

8x8 Work Feature Ratings

Hosted PBX
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
10
Answering rules
Not Rated
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated