Useful for a small business in many ways
August 14, 2020

Useful for a small business in many ways

Peyton Wilson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

I've used 8x8 for my home-based business for more than 10 years. Because my business had an artist that traveled world-wide, I found 8x8's service internationally as well as domestically to be advantageous. I particularly like the ability to capture texts and turn them into text files. There are many other aspects of 8x8 that I haven't discovered yet--many solutions to problems that haven't arisen yet await.
  • Long distance calls
  • The ability to reference call records easily
  • The ability to use contacts
  • Remote answering and texting using ad-hoc wireless connection with my mobile device
  • The system dies without power unlike a copper-based phone.
  • The user billing/interface is VERY clunky.
  • I'm not clear on transferring or picking up second calls (in other words, a call that occurs during one that is being made on the same line).
  • MUCH CHEAPER SOLUTION
I cannot remember why I chose 8x8. All that I know is that when a competitor (Atlantic Broadband, for instance) hears that I'm using 8x8 they disappear rapidly. Over the years (and I think my estimate of 10 is low), I've found 8x8 to be a great advantage in business and life.
Sometimes support has been difficult to communicate with, though once the problem has been understood, support has been nothing but tenacious. Support has also been creative and pro-active in responding and in directing me to solutions - specifically in terms of problem solving the addition of a "hard" fax line.

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series go as expected?

Yes

Would you buy 8x8 X Series again?

Yes

8x8 X Series is well suited for cheaper international calls, the ability to send and receive calls and texts remotely, and an easily accessible record of calls placed.

8x8 X Series Feature Ratings

Call reports
10
Directory of employee names
5
Call park
8
Call screening
10
Message alerts
10
Instant messaging
9
Mobile app for Android
10