Useful for a small business in many ways
August 14, 2020
Useful for a small business in many ways
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)
I've used 8x8 for my home-based business for more than 10 years. Because my business had an artist that traveled world-wide, I found 8x8's service internationally as well as domestically to be advantageous. I particularly like the ability to capture texts and turn them into text files. There are many other aspects of 8x8 that I haven't discovered yet--many solutions to problems that haven't arisen yet await.
- Long distance calls
- The ability to reference call records easily
- The ability to use contacts
- Remote answering and texting using ad-hoc wireless connection with my mobile device
- The system dies without power unlike a copper-based phone.
- The user billing/interface is VERY clunky.
- I'm not clear on transferring or picking up second calls (in other words, a call that occurs during one that is being made on the same line).
- MUCH CHEAPER SOLUTION
I cannot remember why I chose 8x8. All that I know is that when a competitor (Atlantic Broadband, for instance) hears that I'm using 8x8 they disappear rapidly. Over the years (and I think my estimate of 10 is low), I've found 8x8 to be a great advantage in business and life.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes