8x8 X Series Review
August 16, 2020
8x8 X Series Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)
Used across the entire company, offices outside the US included. Used for all daily calls and works well. It allows us to handle 1 on 1 and manages conferencing well. Conferencing features also work well.
- Conference calls
- Voice messages
- Support
- Voice quality has been hit and miss, and I have had numerous calls to support, but they say it's a bandwidth issue. All I can say is that on my Google Chat calls, the voice is crystal clear.
- I had an issue when I changed my phone from "Available" to "Do Not Disturb," it still forwarded all incoming calls directly to voice mail. Support did, however, provide me a quick fix.
- Voice quality is still an issue.
- Other than voice quality, it is a very effective tool.
- For conference calls, we have used Go-To-Meeting, 8x8, and now, Google Chats, because it's the most convenient and reception is best.
No suggestions as I haven't evaluated others.
Do you think 8x8 Work delivers good value for the price?
Not sure
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Work go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Work again?
Yes