8x8 X Series Review
August 16, 2020
8x8 X Series Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)
Used across the entire company, offices outside the US included. Used for all daily calls and works well. It allows us to handle 1 on 1 and manages conferencing well. Conferencing features also work well.
- Conference calls
- Voice messages
- Support
- Voice quality has been hit and miss, and I have had numerous calls to support, but they say it's a bandwidth issue. All I can say is that on my Google Chat calls, the voice is crystal clear.
- I had an issue when I changed my phone from "Available" to "Do Not Disturb," it still forwarded all incoming calls directly to voice mail. Support did, however, provide me a quick fix.
- Voice quality is still an issue.
- Other than voice quality, it is a very effective tool.
- For conference calls, we have used Go-To-Meeting, 8x8, and now, Google Chats, because it's the most convenient and reception is best.
No suggestions as I haven't evaluated others.
Do you think 8x8 X Series delivers good value for the price?
Not sure
Are you happy with 8x8 X Series's feature set?
Yes
Did 8x8 X Series live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 X Series go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 X Series again?
Yes