8x8 X Series Review
August 16, 2020

8x8 X Series Review

Ed Propst | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

Used across the entire company, offices outside the US included. Used for all daily calls and works well. It allows us to handle 1 on 1 and manages conferencing well. Conferencing features also work well.

Pros

  • Conference calls
  • Voice messages
  • Support

Cons

  • Voice quality has been hit and miss, and I have had numerous calls to support, but they say it's a bandwidth issue. All I can say is that on my Google Chat calls, the voice is crystal clear.
  • I had an issue when I changed my phone from "Available" to "Do Not Disturb," it still forwarded all incoming calls directly to voice mail. Support did, however, provide me a quick fix.
  • Voice quality is still an issue.
  • Other than voice quality, it is a very effective tool.
  • For conference calls, we have used Go-To-Meeting, 8x8, and now, Google Chats, because it's the most convenient and reception is best.
No suggestions as I haven't evaluated others.
Overall, you do a very good job and support has been responsive. I have had issues understanding several of the offshore support folks, and I must admit, I get impatient whenever I feel the issue is not getting resolved or it's not with an analyst who is senior enough. But overall, the 8x8 team has done well. Part of the impatience is my own impatience on many technology/support related calls!

Do you think 8x8 Work delivers good value for the price?

Not sure

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

It's been improved quite a bit since I first started using 8x8. I would not, however, recommend 8x8 (or possibly any VOIP solution) if you have bandwidth issues. Clarity is very important and I can't recommend it based on issues I've had with DSL service. I've also had other team members who have had voice clarity/breaking up issues, so I'm not certain it's all related to bandwidth.

8x8 Work Feature Ratings

10.0
Directory of employee names
10
9.7
Answering rules
10
Call recording
9
Call park
Not Rated
Call screening
Not Rated
Message alerts
10
9.0
Video conferencing
Not Rated
Audio conferencing
9
Video screen sharing
Not Rated
Instant messaging
9
10.0
Mobile app for iOS
Not Rated
Mobile app for Android
10

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