My 8 X 8 review
January 28, 2021
My 8 X 8 review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)
We use the service primarily because of their softphone application. We use a customer management system that integrates with 8x8 and our computer-based customer management system. This eliminates the need for bulky handsets. Their softphone application is easy to use and intuitive for us to learn. The softphone system also syncs with their smartphone app so we can receive calls, texts, and voice mail on our remote devices.
- Softphone app
- Remote device access to our calls and messages
- The support app is cumbersom
- The support app has real people available who solve this issue
- The cost of the service is very competitive with others we have used.
Their cost versus feature value is tops.
Do you think 8x8 X Series delivers good value for the price?
Yes
Are you happy with 8x8 X Series's feature set?
Yes
Did 8x8 X Series live up to sales and marketing promises?
Yes
Did implementation of 8x8 X Series go as expected?
Yes
Would you buy 8x8 X Series again?
Yes