8x8 UcaaS Review
Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)
We are using the phone system across our whole organization. We like having the flexibility of working remotely through the app as if we were at the office and integration with Outlook for easy scheduling of video calls. We also like the flexibility off making changes to our phone system in real time that's user friendly.
- Pricing is economical and many features are included in the standard package without having to piecemeal basic features to create a solution.
- Customer support is great to work with and we have never had to wait to talk to a live person.
- The admin portal is very user friendly & easy to learn [how] to use.
- Occasionally there are minor glitches with the phones not syncing up with the Admin portal that require phones to be rebooted, factory reset or changes in the interface.
- Would like to have more flexibility for customizations within ring groups.
- We are able to lease the phones with 8x8 which helped our business in that we did not have to pay upfront for an expensive phone system.
8x8 provides the most user friendly portal that is simple to use & understand. 8x8 also has the most budget friendly pricing with all of the same features that you can get with the other providers at a higher price.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes