7 years with 8x8 and overall happy
January 29, 2021

7 years with 8x8 and overall happy

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

Just the basic platform. We don't use or activate anything but the basic VOIP phone
  • Always up
  • No downtime
  • Good range of features
  • Support people are hit and miss
  • Billing is a joke. Im not a techy person and cant find my billing breakdown without calling
I've shopped others and some are more and some are less. Most have the same features. In our industry, many aren't using 8x8 anymore but I never had a need to change.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

No

Did implementation of 8x8 Work go as expected?

No

Would you buy 8x8 Work again?

No

Good for someone who likes features. It was more difficulty to set up than some other VOIP providers who don't need special routers that needed to be programed

8x8 Work Feature Ratings

Directory of employee names
7
Answering rules
6
Call park
6
Message alerts
10
Audio conferencing
7
Instant messaging
7
Mobile app for Android
8