So helpful during the pandemic!
November 09, 2021

So helpful during the pandemic!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 X Series

The entire office uses 8x8 for our phone system. It's helped us during our remote work because the auto attendant was used to sub for a person actually being at the office to answer the phones.
  • Auto attendant
  • Call routing
  • Voicemail
  • None
  • Super positive impact, permitting clients to stay in touch with us even when no one is at the office.

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 X Series go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 X Series again?

Yes

This [8x8 X Series] helped tremendously when we were working remotely. We were able to set the system up to route and forward calls to the right people without having to physically staff our front desk.

8x8 X Series Feature Ratings

Hosted PBX
10
User templates
10
Call reports
Not Rated
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated