8x8 [X Series] makes my life easy!
November 09, 2021

8x8 [X Series] makes my life easy!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 X Series

We used 8x8 [X Series] to supply a remote office with telephone service. We needed to get telephone service to this office fast and the building did not have telephone hookup (and the timeline from the telephone company was 2 months) but we were able to get internet access installed. We decided to use VOIP with 8x8 and we were able to install the solution within 2 weeks.
  • Great service
  • Great technical support
  • Quality equipment
  • Voicemail settings can be confusing for some users, make some easy guides.
  • Offer warranty on phones while you have service.
  • Offer discounts on phone upgrades after 2-4 years.
  • Ability to easily deploy phones as needed
  • Voicemail and phone tree capabilities
  • Remote working capabilities
  • Cost savings
  • Ability to work remotely
  • Easy to deploy
  • Comcast Business VOIP (VoiceEdge)
I have used Comcast Business Voice. While the service was excellent, the feature set was sub-par to that of 8x8 Virtual Office. The ability to work remotely and take your phone wherever you go is nice. Also the ability to make and receive calls from a web browser offer[s] more flexibility.

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series go as expected?

Yes

Would you buy 8x8 X Series again?

Yes

8x8 [X Series] is great for small companies who have less than 100 users mostly because of costs and management. 8x8 has mobile working capabilities and makes it easy for users to work at alternative locations. Large business[es] may find it cost prohibitive because when you have that many users the cost of a phone system and infrastructure usually is less costly per user.

8x8 X Series Feature Ratings

Hosted PBX
10
User templates
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
6
Audio conferencing
8
Video screen sharing
7
Instant messaging
8
Mobile app for iOS
7
Mobile app for Android
7